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Zippy · 3 months ago

Loan Counselor

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Zippy is a company dedicated to simplifying the loan process for manufactured homes through a fully online experience. As a Loan Counselor, you will provide exceptional service to customers, helping them navigate their financial situations and establish viable solutions for home loan payments.

FinanceFinancial ServicesFinTechLending

Responsibilities

Conduct outbound calls to our customers who are behind on home loan payments, demonstrating professionalism and empathy throughout interactions

Assess customers' financial situations, understanding the reasons behind payment delinquency, and collaborate to find suitable solutions

Utilize strong negotiation skills to establish feasible payment plans or alternative arrangements while adhering to company policies and regulations

Accurately document all customer interactions and agreements, ensuring compliance with legal and company requirements

Educate customers on the importance of timely payments, potential consequences of non-payment, and available resources to support them

Resolve customer concerns and disputes effectively, maintaining a positive and professional relationship to encourage continued cooperation

Provide regular updates on collection efforts, identifying trends and recommending improvements to management

Qualification

Collections experienceCustomer satisfactionNegotiation skillsSpanish fluencyCommunication skillsAdaptability to technologyEmpathyAttention to detailTeam playerGrowth mindset

Required

2+ years of experience in collections or similar role

Proven track record of achieving outstanding customer satisfaction

Comfortable working in a fast-paced startup environment

Willingness to maintain and ensure a high level of integrity

Excellent written and verbal communication skills

Comfort learning new technologies – OneDrive (Microsoft systems), Asana and our proprietary custom built software

Preferred

Fluency in Spanish is strongly preferred

Benefits

Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.

Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.

Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.

Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.

Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.

Training & Licensing Support: We invest in your professional growth with resources for training and licensing.

Paid Time Off: We offer generous PTO—and we encourage you to use it!

Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.

Parental Leave: We provide paid parental leave to support you and your growing family.

No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.

Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.

Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.