The Dollywood Company · 3 months ago
Summer 2026 Merchandise Internship - Dollywood Theme Park - Seasonal
Pigeon Forge, TN
Internship
Onsite
Intern
2+ years exp
Start in 2026 SummerThe Dollywood Company is dedicated to creating memorable experiences in the Great Smoky Mountains of East Tennessee. They are seeking a Merchandise Intern who will support inventory management across various locations and embody the company's mission and values while ensuring the success and profitability of their offerings.
Amusement Park and ArcadeHospitalityResorts
Responsibilities
Process inventory/price adjustments, open SKUs, negative on hand, hot keys, ticket requests, promotions, markdowns and mark-offs for all required locations
Process all raw material, food, photo, and games transfers
Responsible for all aspects of mid-period and period-end physical inventories —freeze inventories, generate count sheets, input counts, print discrepancy reports, finalize counts in system. Follow up/correct any large discrepancies with corresponding location leadership
Partner with Finance division including account research, accuracy of journal entries and period end procedures: provide accurate explanations/back-up paperwork and make necessary corrections to inventory based on P&L discussions, D900 transfers, shrink reserve and accruals
Responsible for production data entry, maintaining & updating production recipes and item codes with leadership direction
Partner with Culinary division for invoice discrepancies, vendor credits and updating product cost
Generate, auto-distribute and maintain weekly, period end and year end reports
Lead Merchandise team in scheduled cycle counts and annual physical inventory; partner with Finance on timing, audits, accurate completion and record maintenance
Provide administrative support: plan and execute host celebrations, process incoming/outgoing mail, purchase supplies, keep all communication boards current and relevant
Facilitate requests from leadership team to source product, gather item specifications and pricing to establish vendors, maintain sales records, catalogs and purchase history
Analyze product usage and sell through to determine replenishment needs
Data entry and provide purchase order copy to vendor via JDEdwards and Pronto systems
Ensure timely delivery of merchandise through consistent communication and follow up with vendors, warehouse and merchandise stakeholders
Process mail orders including guest correspondence, payment processing and overall communication through delivery
Management retains the discretion to change and/or add to these duties at any time
Qualification
Required
Must be at least 18 years of age
High school diploma or Equivalent, Required
Two (2) years office experience, Required
Proficiency with common software required
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a 'team' work environment by cooperating and helping co-workers
Must adapt to changes easily
Must enjoy a fast-paced, dynamic environment
Must show appreciation to others
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must reflect Dollywood's core values through the lens of dignity and respect
Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to maintain good personal hygiene
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be productive in a fast-paced, dynamic environment
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to operate/drive a company vehicle with valid TN driver's license
Able to add, subtract, multiply and divide with accuracy
Able to lift up to 50 pounds, with assistance
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate temperatures of 0 to 140 degrees
Able to work outdoors
Ability to have finger movement to use computer and other office equipment
Ability to work unsupervised
Able to work with others in a friendly, positive manner
Ability to sit for long periods of time
Ability to comprehend instructions and retain information
Ability to tolerate high level of stress
Ability to move around in office, climb stairs, and walk to other offices on park
Ability to smile and maintain eye contact when greeting visitors to create a positive and friendly atmosphere
Able to remember and analyze information to make good decisions
Ability to maintain required attendance to include any required overtime
Ability to work in a wide range of climate and temperature variations
Able to perform other functions as assigned
Preferred
Experience with AS400, JD Edwards and Pronto Thinclient preferred
1-2 years experience conducting and maintaining inventory is highly preferred
Company
The Dollywood Company
Dollywood is world's best theme park, delivering a world class experience where families can make memories and will cherish forever.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shylo Ewing
Human Resources Business Partner
Recent News
2025-08-06
2025-05-17
Company data provided by crunchbase