ServiceNow · 1 month ago
Principal Machine Learning Engineer
Santa Clara, CA
Full-time
Hybrid
Lead/Staff
$236K/yr - $413K/yrServiceNow is a global market leader in innovative AI-enhanced technology, aiming to transform how organizations work. The Principal Machine Learning Engineer will lead the development of AI and ML solutions to enhance user experience and workflow efficiency for enterprise services, ensuring compliance with AI safety regulations and driving architectural decisions.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Build the best cloud-based AI/ML solutions to power intelligent enterprise services
Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users
Help devise adversarial machine learning defense strategies
Develop Secure model deployment
Ensure compliance with emerging AI safety regulations (e.g., EU AI Act, NIST AI Risk Management Framework)
Capable of delivering MVP and production systems more quickly due to working experience with the ServiceNow Platform
Can make trade-off decisions that reduce rework and technical debt
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Proficient in prompt engineering and developing LLM based features
Experience with methods of training and fine-tuning large language models, such as distillation, supervised fine-tunning and policy optimization
Experience in using AI productivity tools such as Cursor, Windsurf, etc
Demonstrate technical leadership: experience in developing architecture and owned complex systems
Expertise in Python, GO, OOP, Design Patterns, time and space-efficient algorithms
Experience building prototypes, proof of concepts to prove ideas and working with engineering teams to productionize them
Expertise in coding efficiently, object-oriented, modularized and quality software
Knowledge of core AI/ML techniques and algorithms
Knowledge of unit testing, profiling, and code tuning
Experience with Kubernetes and container technologies
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
Founded in 2004
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase