Sealed Air Corporation · 2 months ago
Packaging Machinery Technical Service Support Representative, Ayer, MA
Ayer, MA
Full-time
Onsite
Mid Level
$30/hr - $30/hr
3+ years expSealed Air Corporation is a leading provider of packaging solutions that protect essential goods globally. The Packaging Machinery Technical Service Support Representative is responsible for remotely diagnosing and resolving technical issues with Sealed Air's protective machinery, supporting the Field Service Team, and ensuring high levels of customer satisfaction through effective communication and problem-solving.
Consumer GoodsE-CommercePackaging ServicesRetail
Responsibilities
Provide clear, concise communications to all customers (internal and external) to address technical needs with practical solutions to concerns
Resolve complex technical issues by applying technical knowledge of equipment and materials, using all available technical documentation and resources
Act as the customer advocate by taking ownership of customer concerns, identifying the root cause, and driving the necessary corrective actions
Facilitate cross-functional participation to deliver both short-term and long-term solutions to internal or external customers
Provide immediate feedback to Technical Support Leadership on any recurring concerns related to product line performance
Enter all daily customer engagement data into the relevant databases quickly to ensure that all customer feedback, product line issues, and inquiries are documented for trend analysis and updating customer history
Serve as a Technical Services Support representative to the Engineering Team, assisting with New Product Development and systemic support issues
Support and represent the Technical Services teams by participating in various special projects as they arise and serving as the main point of communication about these projects to the Field Service and Sales teams
Collaborate with and support Technical Service Training as needed
Ownership and responsibility for field-reported issues, driving resolution, and communication between engineering and the end customer
Update and verify the accuracy of the Technical Services Knowledge Base
Create reference materials like user manuals, operation instructions, service reference documents, noting changes to systems and software
Maintain all demo room/lab machinery and materials as needed
Ability to work well both independently and in a team
Effectively communicate and present ideas to peers, suppliers, and customers, including delivering technical presentations to clients and leadership
Show sensitivity to factors that could impact manufacturing or business outcomes
Qualification
Required
An associate degree or technical school degree is required
3-5 years of experience in fields such as Field Service, Remote Technical Support, Maintenance Technician, Electro-mechanical, Mechatronics Technologist, Final Assembly and Test, or Test Engineering is acceptable instead of a degree
Knowledge of fully automated and semi-automated integrated machinery operations
Intermediate electrical knowledge. Able to read and interpret schematics to troubleshoot complex issues. Familiar with AC/DC components, PLCs, control interfaces, HMIs, and testing equipment used in troubleshooting. Comfortable operating and learning typical applications, programming, and communication tools
Proficient in computer software and PC skills
Intermediate mechanical knowledge. Able to read assembly and pneumatic drawings to troubleshoot complex issues. Knowledge of electromechanical and material handling systems is a plus
Technical and mechanical skills to repair machinery remotely
Ability to work flexibly while rapidly adapting to new technologies
Strong communication skills, both verbal and written
Strong and flexible team player
Excellent analytical, interpersonal, and communication abilities to explain complex technical issues clearly
Ability to represent the Company professionally and effectively, including strong customer service skills
Capable of working under pressure and de-escalating tense situations
Customer service skills: Strong communication, problem-solving, patience, empathy, and managing user expectations
High proficiency in Microsoft Windows products (Word, Excel, PowerPoint, Teams), FSM/CRM systems (Salesforce ServiceMax a plus), ERP systems (SAP and Visual knowledge preferred), call center software (Cisco Finesse preferred), and remote monitoring software
Benefits
Health
Dental
Vision
401(k)
Paid time off
Other benefits designed to promote well-being
Company
Sealed Air Corporation
Sealed Air is in business to protect, to solve critical packaging challenges, and to make our world better than we find it.
10001+ employees
H1B Sponsorship
Sealed Air Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (19)
2022 (20)
2021 (15)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$1.16B2025-11-17Post Ipo Debt
2025-11-17Acquired
2024-06-17Post Ipo Debt· $396M
Leadership Team
Patrick Kivits
CEO
Sam Marfatia
Director Strategic Marketing
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase