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Los Angeles Film School · 3 months ago

Financial Aid Counselor - Online

Orlando, FL

Full-time

Hybrid

Entry Level

$19/hr - $20/hr

1+ years exp

Los Angeles Film School is seeking a Financial Aid Counselor to facilitate the process of clearing students' financial aid eligibility. This role involves advising students and parents on Title IV financial aid processes, maintaining communication with various departments, and ensuring timely documentation for financial aid funding.

EducationMusic

Responsibilities

Advise incoming students and parents of all necessary processes relating to Title IV financial aid, ensuring a seamless experience prior to the student's start in their program

Advise student of total program costs, out of pocket expenses and eligibility of Title IV financial aid funds

Develop and maintain relationships and communication channels with students, parents, and all Los Angeles Film School departments involved in pursuit of degree

Request, track and advise student on all outstanding documents needed for student to utilize Title IV financial aid funding

Communicate timelines to students and parents to ensure any documentation is received in a timely manner

Review documentation and make necessary corrections to student information based on Department of Education guidelines for clearing the student through verification processes

Update tracking systems to reflect student's status within the financial aid process

Maintain telephone coverage during assigned hours, including answering inbound calls from students and internal customers, and making outbound calls to collect student documentation and arrange for Financial Aid appointments

Meet with Team Leads multiple times per week in order to update student files and relay student progression through the financial aid process

Adhere to policies and procedures of the Los Angeles Film School

Maintain strict confidentiality of company and personnel information

Demonstrate a strong commitment to the mission and values of the organization

Adhere to company attendance standards

Perform other duties as assigned

Qualification

Title IV funding knowledgeFSA systems experienceFinancial Aid experienceCustomer service experienceEffective communicationComputer software skillsProblem-solving skillsAttention to detailTeamwork

Required

High-level understanding of Title IV funding, guidelines and Federal regulations

Ability to demonstrate or coach students on Title IV funding

In-depth knowledge of current FSA systems and internal LAFS processes

At least one year of Financial Aid experience required

At least one year of customer service experience required

Strong computer software skills (Excel, Word, and Outlook) required

Ability to provide suitable workspace, quiet & free of distractions

Ability to provide high speed internet access

Demonstrated physical, visual, and auditory capacity to work on a computer and communicate effectively with students via telephone and computer for required shift length

Self-motivated, proactive, able to maintain focus across multiple disciplines

Exceptional interpersonal, problem-solving, follow-up, and counseling skills