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Gracious Hospitality Management · 3 months ago

Food Runner

Las Vegas, Nevada, United States

Full-time

Onsite

New Grad, Entry Level

$12/hr - $12/hr

COTE is a unique dining experience that blends Korean Barbeque with American Steakhouse traditions. The Food Runner is responsible for the rapid delivery of food orders from the kitchen to customer tables, ensuring excellent service and communication regarding menu items and allergies.

Food and BeverageRestaurantsSnack Food

Responsibilities

Completes all assigned side work related to set up and breakdown of runner stations in the kitchen area

Stocks and organizes supplies for restaurant dining, and to go and delivery operations before service begins

Ensure coolers, and walk-ins are stocked, organized, and clean

Informs management or chefs when supplies are running low

Prepares plate ware, silverware, and garnishes

Plates dishes according to standards set by the Executive Chef

Packs to go and delivery orders with care, and delivers them to pick up customers and delivery couriers

Delivers customer dishes to their assigned position and table quickly and accurately

Maintains tables by removing courses as completed, replenishing utensils, refilling water glasses and being alert to customer needs when delivering food

Answer customers’ questions about ingredients and menu items including all allergy notes

Communicates when items are a gift from the house, contain allergies, or have been modified to accommodate a customer request

Ensures food is served in accordance with safety standards (e.g. proper temperature)

Liaises between Front of the House and Back of the House team members

Reads the order tickets and ensures that any customer with allergies are delivered the correct dishes

Reports to each scheduled shift on time, in uniform, and ready to work

Responsible for training new employees as assigned

Assists other stations or areas of the restaurant when requested by management

Qualification

Food Handler’s CertificationRestaurant management softwareOrganizational skillsInterpersonal skillsSafety proceduresCustomer service skillsCommunication skillsTeam-player mentalityWork under pressure

Required

Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English

Must be reachable by email and able to communicate via phone as well

Communicates information effectively and efficiently

Excellent organizational skills and attention to detail

Possesses a positive, results-oriented, team-player mentality

Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment

Ability to under pressure and maintain professionalism when working under stress

Knowledge of workplace safety procedures and local Department of Health standards

Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy

Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs

Must be of legal age to serve alcohol

Certification for responsible alcohol service or ability to obtain within 6 months

Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace

Ability to execute steps of service in adherence with company policy

Excellent interpersonal and customer service skills

Excellent communication with management and teammates