Duquesne University · 2 months ago
Assistant Director, Financial Aid and Scholarships – Enrollment Management Group (EMG)
Pittsburgh, PA, US
Full-time
Onsite
Mid, Senior Level
3+ years expDuquesne University is a Catholic institution dedicated to academic excellence and service. The Assistant Director of Financial Aid is responsible for administering financial aid processes, providing guidance to students, and ensuring compliance with federal and state regulations.
EducationHigher EducationUniversities
Responsibilities
Meets with families and students to provide excellent customer service while counseling incoming and current students on financial aid packages, balances and other financial aid needs
Provides guidance to students who are requesting re-evaluation of awards exercising Professional Judgment
Case management of student files, including awarding, verification, document processing, C Codes, R2T4, Study Abroad, SAP, Summer Aid applications and all other duties as required to support the financial aid lifecycle of students in the assigned caseload for the entirety of their academic career
Addresses department emails and voicemails from students and families concerning title IV eligibility, memo’d funds, disbursement amounts and dates, unposted financial aid, missing documentation, scholarships and financial aid opportunities, verification, missing documents, etc
Monitor and review submitted documentation in a timely manner for student financial aid and ensure and quality control of university resources
Assists in determining eligibility for financial assistance and calculating the type and amount of aid awarded by analyzing and evaluating financial information, including processing and reviewing verification; SAR codes; Professional judgement; and research federal, state, and institutional guidelines
Determine student eligibility for receipt of aid, make decisions and use professional judgement beyond routine policies and procedures
Interprets federal, state, and university policies and regulations to ensure compliance and consistency in the equitable distribution of financial assistance
Responsible for needs assessment through the analysis and evaluation of individual financial circumstances and their ability to pay the student’s cost of attendance
Assists in the development, documentation, and management for the policies, procedures and operations involved with the awarding and delivery of certain institutional financial aid programs, including but not limited to, SAGE Tuition Rewards, Tuition Exchange (TEP/CIC), athletic and special programs, etc
Maintain and process financial aid within federal, state, and institutional guidelines
Develops procedural documentation of financial aid operational procedures and reports for office use
May be consulted for official policy and procedures federal requirements and documentation
Provide understanding and knowledge of NASFAA, Department of Education, and PHEAA regulations
Represents financial aid at various open house events for current and incoming students
Completes other duties as assigned
Qualification
Required
Bachelor's degree from an accredited institution
3-5 years of work-related experience
Highly developed interpersonal, analytic, problem-solving, organizational and communication skills, including the ability to listen thoughtfully and respectfully to a diverse population of constituents and stakeholders
Strong communication skills, both oral and written providing the ability to effectively communicate with multiple internal and external constituents
Knowledge and understanding of federal, states and agency-accrediting rules and regulations as they pertain to higher education admission
Very strong knowledge of federal and state regulations concerning financial aid, as well as NCAA regulations
Strong functional knowledge of FAMS system (Banner/Ellucian preferred)
Ability to run Banner automated processes for Pell and Direct Loan; combined with knowledge of COD, NSLDS, and PHEAA websites
A broad understanding of higher education processes and procedures, including shared governance, strategic planning, resource allocation and budget management
Ensures compliance with Federal and State laws pertaining to financial aid, affirmative action and FERPA
Membership and active engagement in appropriate national student service organizations, such as NASFA and PASFA
Proficiency with PC, Microsoft Office tools, email and the Internet with the ability to learn a variety of new technology systems
Sensitivity to the need of each individual to be treated with dignity and respect as it relates to the Mission of the University specifically
Proactive, strategic, analytical and deadline-oriented in a complex organization
Ability and willingness to work outside of regular business hours and some evenings and weekends during peak enrollment periods
Ability to prepare and maintain confidential data independently in accordance with established policies and procedures and exercise consistent discretion
Considerable knowledge of the laws, regulations and policies governing the operations of the University
Ability to create and maintain complex records and files
Ability to exceed recruitment goals, facilitate staff development opportunities, exhibit teamwork, model analytical & critical thinking, engage in creative problem solving and demonstrate high levels of time management and organizational skills
Ability to work with diverse populations and sensitivity to the needs of each individual to be treated with dignity and respect as related to the Mission of the University specifically
Ability to establish and maintain effective working relationships with the University Community
NCAA Compliance: NCAA requirements and competency as appropriate based on position responsibilities, upholds NCAA rules and regulations
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University
Preferred
Experience with Banner/Ellucian preferred
Familiarity with Slate and Banner preferred
Benefits
Paid time off including holidays and vacation
Retirement match
Tuition remission for employee and dependents
Company
Duquesne University
Duquesne University provides a vibrant setting for a horizon-expanding education.
1001-5000 employees
H1B Sponsorship
Duquesne University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (7)
2022 (4)
2021 (2)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$10.47MKey Investors
CDMRPPeirce Family FoundationEden Hall Foundation
2024-08-13Grant· $1.5M
2022-10-12Grant· $4.47M
2022-04-13Grant· $1.5M
Leadership Team
David Dausey
Executive Vice President
Kenneth Gormley
President
Recent News
2025-11-19
2025-09-27
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