Apply on Employer Site

Flare · 3 months ago

Client Success Manager

United States

Full-time

Remote

New Grad, Entry Level

Flare is a legal technology company dedicated to making legal services accessible and transparent. As a Client Success Manager, you will drive client experience and case progression, managing relationships and ensuring smooth workflows in family law matters.

Information Technology

Responsibilities

Own case progression from intake to resolution, driving case momentum and using discretion to determine next steps, engaging attorneys at key decision points and when legal input is required

Conduct regular case reviews with attorneys to ensure deadlines are met and cases are on track

Communicate consistently with clients and attorneys to provide updates, gather information, and keep everyone informed—anticipating issues before they arise

Identify legal workflow needs and ensure drafting, filing, and legal research are executed efficiently. Exercise judgment in prioritizing and anticipating what is needed for the case, drafting and managing case documents and filings for attorney review, and researching case-related information and law to support attorney strategy and case progression

Identify and resolve bottlenecks or obstacles creatively, ensuring cases move efficiently and recommending process improvements

Support attorneys as a strategic partner by anticipating their needs, enabling them to take on more business and drive growth

Spot repeat business opportunities and advocate for clients while supporting attorneys’ goals

Collaborate with internal teams to push client cases forward and improve operational efficiency

Track and report on client success metrics to inform and advise leadership decisions

Qualification

Client relationship managementLegal workflow managementProblem-solvingData analysisTech-savvyCommunication skillsBilingual (English/Spanish)Team collaborationTime management

Required

Strong ownership mindset - you dive in, take initiative, and push cases forward without waiting for direction

Client-obsessed and always trying to stay one step ahead – you're energized by supporting people, proactively solving problems, and delivering a smooth and empathetic experience

Creative problem-solver - view obstacles as challenges to overcome and opportunities to innovate

Relationship builder - earn trust with clients and attorneys while providing proactive support

Thrives in high-volume, fast-paced environments with excellent time management and prioritization skills

Tech-forward - comfortable adopting new tools and integrating AI or other platforms into your workflows

Metric-driven and competitive - excited to analyze data, influence outcomes, and report on client experience metrics

Excellent communicator - written and verbal, adaptable between professional and approachable tones

Collaborative team player - willing to help teammates, share knowledge, and contribute to a positive culture

Entry-Level & Excited to Learn