East Bay Asian Local Development Corporation (EBALDC) · 3 months ago
Resident Services Coordinator I/II
Chinatown Oakland, CA
Full-time
Onsite
New Grad, Entry, Mid Level
$51K/yr - $58K/yr
0+ years expEast Bay Asian Local Development Corporation (EBALDC) is a pioneering social enterprise focused on community-centered development in the East Bay. The Resident Services Coordinator I/II will support primarily Chinese-speaking residents at Chinatown properties by providing individualized support, organizing community-building activities, and partnering with local service providers to enhance residents' access to essential resources.
Non ProfitProperty DevelopmentProperty Management
Responsibilities
Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy
Respond to resident concerns, including mediation, conflict resolution, and crisis support
Partner with local service providers to ensure culturally appropriate services (e.g., senior programs, food access, wellness programs)
Coordinate food distribution and connect residents experiencing food insecurity to local food banks
Develop inclusive resident engagement strategies through one-on-one outreach, resident meetings, and community events
Facilitate workshops, orientations, and presentations in both English and Cantonese
Collaborate with Property Management to support residents at risk of eviction or facing safety concerns
Maintain accurate case notes and reporting in EBALDC’s data systems
Assess resident needs and make referrals to community resources such as benefits navigation, financial coaching, treatment providers, and housing retention support
Identify and engage residents in supportive programs that promote skill-building and personal development
Address resident concerns such as mediation, crisis intervention, housekeeping issues, and housing re-certifications
Receive and manage referrals from Property Management and collaborate with tenant case managers when available
Implement conflict resolution techniques and de-escalation strategies for resident behavioral concerns, including mental health emergencies
Develop and maintain a referral network of service providers; make referrals and follow up on resident progress
Facilitate resident workshops, orientations, and presentations on available services
Ensure resident confidentiality and adhere to EBALDC’s privacy policies
Recruit and build relationships with residents through door-knocking, meetings, and other outreach methods
Organize and facilitate resident engagement activities to strengthen community connections
Gather and relay resident feedback to EBALDC leadership and service partners
Build relationships with community organizations and connect residents with local programs, events, and advocacy groups
Support the formation and development of resident associations, committees, and leadership councils
Provide leadership development training and mentorship for resident leaders
Collaborate with Property Management on service provision, including resident referrals, safety concerns, and event planning
Conduct monthly meetings with Property Management to assess resident needs, review referrals, and discuss community concerns. Maintain documentation of meetings
Work closely with Property Management to assist residents at risk of eviction, offering case management and intervention strategies
Plan and coordinate property-wide resident meetings, community-building activities, and service-related events
Develop partnerships with local organizations to enhance resident services, education, and community-building opportunities
Maintain up-to-date records of resident interactions and service referrals
Maintain accurate documentation of services, progress notes, and referrals while ensuring compliance with HIPAA and organizational standards
Ensure compliance with data tracking requirements and confidentiality standards
Prepare and submit required reports and participate in quality assurance initiatives
Assist in evaluating program effectiveness and recommend improvements
In collaboration with Resident Services Manager, develop and implement annual logic model for assigned properties
Report incidents such as child, dependent adult, and elder abuse in accordance with state law
Qualification
Required
0–2 years' experience in social services, community engagement, or housing-based programs for RSC I
2–4 years' experience in social services, community engagement, or housing-based programs for RSC II
Bachelor's degree in social work, psychology, public health, or related field (equivalent experience considered)
Fluency in Cantonese (speaking, reading, and writing)
Strong written and oral communication skills in English
Familiarity with immigrant-serving resources and senior support programs
Proficiency with Microsoft Office and case management systems
CPR/First Aid certification (training provided if not current)
Must pass DOJ and criminal background checks
Chinese, Mandarin or Cantonese (speaking, reading & writing)
Preferred
Minimum 2+ years of experience in social services, housing support, or community-based programs
Bachelor's degree in social work, psychology, public administration, or a related field preferred
Knowledge of Resident Services coordination best practices and trauma-informed care principles
Experience using data management systems for tracking resident services
Knowledge of Salesforce preferred
Benefits
EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and wellness Days off for all eligible employees.
This position qualifies for the federal Public Service Loan Forgiveness (PSLF) program.
Company
East Bay Asian Local Development Corporation (EBALDC)
East Bay Asian Local Development Corporation is a nonprofit community development organization that builds healthy, vibrant and safe neighborhoods in Oakland and the greater East Bay.
51-200 employees
Funding
Current Stage
Growth StageRecent News
San Francisco YIMBY
2024-05-05
Business Journals
2023-02-02
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