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Bushburg · 3 months ago

Tenant Service Coordinator- Orchard

Jersey City, New Jersey, United States

Full-time

Onsite

New Grad, Entry Level

Bushburg is a company focused on providing excellent service in property management, and they are seeking a Tenant Service Coordinator to enhance resident experiences. The role involves greeting residents, monitoring building access, and coordinating with maintenance staff while ensuring a welcoming environment.

Information TechnologyInternet

Responsibilities

Greet residents and guests with a warm and friendly demeanor

Monitor lobby traffic and alert residents to arriving guests and deliveries

Monitor and control access to the building, ensuring the safety of all occupants

Assist residents with packages, deliveries, and other requests

Provide information about the building and local area, including recommendations for dining, entertainment, and services

Handle maintenance requests and coordinate with maintenance staff as needed

Maintain a clean and organized lobby, entrance area, and work area

Respond to emergencies and follow established protocols

Exceptional customer service

Answering calls professionally and assists callers with directions or instructions for the building

Keeping the communal areas tidy and providing a security presence on-site

Maintain logbooks for visitors and contractors

Observe monitors for suspicious activities

Keep track of keys when needed

Assist management with request for residents

Design and oversee calendar of events, services, and resident engagement initiatives tailored to residents

Monitor the performance and maintenance of amenities across the portfolio, ensuring all facilities meet or exceed expectations

Ensure a seamless and consistent resident experience by aligning policies, services, and communication strategies

Act as a resource for on-site teams to address resident concerns and elevate service delivery

Promote a sense of community and belonging within each property through thoughtful engagement initiatives

Communicate with vendors, service providers, and event planners for property benefits

Ensure all amenities and programming reflect the company’s brand identity and standards of excellence

Qualification

Customer serviceCommunication skillsBasic security knowledgeComputer proficiencyProblem-solvingInterpersonal skillsPositive attitudeFlexibility

Required

High School Diploma or equivalent; additional education in hospitality or related fields is a plus

Excellent communication and interpersonal skills

Ability to work flexible hours, including weekends and holidays

Strong problem-solving skills and the ability to remain calm under pressure

Basic knowledge of security protocols and emergency procedures

Must be physically able to stand for long periods and lift packages as needed

Familiar in working with computers including word processing, calendar management, Building Link/ManageCo, and Keylink system

Must be well groomed and display a positive attitude

Available to work weekends and holidays

Preferred

Previous experience as a doorman, concierge, or in a customer service role preferred

Company

Bushburg

Bushburg is the driving force behind the predevelopment planning, ground-up construction, and adaptive reuse conversion of sites in New York and New Jersey.

Founded in 1999