Cloudflare · 15 hours ago
Customer Solutions Engineer
Austin, TX
Full-time
Onsite
Mid Level
3+ years expCloudflare is on a mission to help build a better Internet, running one of the world’s largest networks that powers millions of websites. They are seeking a Digital Customer Solutions Engineer to serve as a trusted technical advisor throughout a customer’s lifecycle, ensuring customers understand and utilize the Cloudflare platform effectively.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
As a critical member of the Digital team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers via limited 1:1 engagements, and 1:many success events:
You will be part of a regional pool of CSMs and CSEs supporting customers needs
From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices via 1:many events and limited 1:1 engagements
You will take part in content creation and delivery for technical customer workshops for your area of expertise
Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Proactively identify opportunities for expansion for existing customers
Promote retention by capturing and communicating gaps in product or features
Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
Qualification
Required
Fluency in English is required. Spanish and/or Portuguese fluency also required
3+ years of prior post-sales customer relationship management
Deep understanding of how the internet works and the desire to expand that knowledge
Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
Reverse and forward proxies and the applications of both
Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
Enjoying the adventure of troubleshooting and solving technical problems
Understanding why Cloudflare plays an increasingly important role on today's internet
Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase