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Frost Brown Todd · 1 day ago

E-Billing Manager

Charleston, WV

Full-time

Onsite

Senior Level

5+ years exp

FBT Gibbons is seeking an E-Billing Manager to oversee and enhance the firm’s e-billing function. The E-Billing Manager will lead the e-billing operations, manage the legal e-billing platform, enforce billing guidelines, and ensure accurate invoice processing, all while collaborating closely with the Revenue Director and Billing Manager.

Consulting

Responsibilities

Manage the day-to-day operations of the e-billing function, including direct oversight of e-billing specialists, coordination of invoice processing, matter management, and compliance monitoring

Oversee the legal e-billing platform, including user permissions, workflow configurations, system updates, and issue resolution

Troubleshoot platform or process issues; collaborate with IT and software vendors and escalate and resolve technical concerns or implement integrations

Ensure timely and accurate invoice submissions; maintain comprehensive billing records in accordance with firm policies and regulatory requirements

Review high-value or complex invoices for compliance with internal billing guidelines and outside counsel terms; escalate exceptions as needed

Collaborate closely with attorneys, legal practice assistants, and the finance team to resolve invoice discrepancies, ensure accurate matter coding, and facilitate prompt payment

Identify and implement opportunities to streamline billing operations, improve compliance, and enhance data quality

Collaborate with the Revenue Director and Billing Manager to support the maintenance and management of attorney and client billing rates

Review and approve write-downs that exceed firm-established thresholds; ensure proper documentation and internal communication

Ensure all billing records are maintained and archived in compliance with the firm’s record retention policies

Provide monthly reporting to the Revenue Director regarding WIP and AR issues; produce ad hoc reports at the client, matter, or attorney level upon request by firm leadership

Maintain internal billing documentation, including current billing guidelines, operational procedures, and training materials

Deliver training on e-billing systems, billing procedures, and compliance policies to attorneys, assistants, and finance staff as needed

Support the billing department during month-end close processes and key financial reporting cycles

Partner with the financial systems team to escalate and resolve software-related issues; contribute to system upgrades and enhancements

Serve as a liaison between attorneys and the billing team to foster strong working relationships among partners, legal practice assistants, the Finance Department, and e-billing personnel

Foster a positive and inclusive work culture by motivating employees, promoting teamwork, and maintaining high levels of engagement and job satisfaction

Provide continuous coaching and mentorship to direct reports, offering constructive feedback to support professional growth and skill development

Ensure adherence to firm policies and legal regulations while managing employee conduct and performance

Qualification

Legal billing systemsBilling complianceLeadership skillsAnalytical skillsOrganizational skillsCommunication skillsStrategic planningProblem-solvingAttention to detailInterpersonal skills

Required

Bachelor's degree in accounting, finance, business administration, or a related field required

5+ years of experience in a supervisory or management role

5+ years of work experience in a legal billing environment

Proficiency in legal billing or e-billing systems (e.g., BillBlast, Legal Tracker, CounselLink, Aderant)

Strong understanding of law firm billing practices, timekeeping protocols, and legal billing compliance

Exceptional attention to detail, strong organizational skills, and the ability to manage multiple projects and priorities under tight deadlines

Strong analytical and problem-solving capabilities, with a proven track record of identifying process improvements and implementing efficient solutions

Demonstrated ability to perform strategic planning and set priorities for revenue-related functions within a fast-paced environment

Excellent verbal and written communication skills, with the ability to collaborate effectively across departments and with external stakeholders

Strong leadership skills with the ability to motivate, guide, and develop direct reports

High level of discretion and integrity when handling sensitive financial and confidential information

Ability to work independently, exercise sound judgment, and adapt to changing demands and time constraints

Demonstrated diplomacy, professionalism, and a strong internal and external client service orientation

Excellent interpersonal skills with the ability to build and maintain effective working relationships with attorneys, staff, and business partners across various channels (in person, phone, and email)