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Seminole Hard Rock Hotel & Casino Tampa · 1 day ago

UNITY ACCOUNT EXECUTIVE

Tampa, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Seminole Hard Rock Hotel & Casino Tampa is seeking a UNITY ACCOUNT EXECUTIVE responsible for soliciting casino players through various communication methods. The role involves maintaining accurate player data, providing exceptional guest service, and promoting the Unity Rewards program to enhance player engagement.

Gambling & Casinos

Responsibilities

Aggressively and persistently solicits assigned accounts using all available tools

Maintains outstanding 'data hygiene' and ensures that contact information on all assigned players is correct and up to date

Demonstrates exceptional guest service to both internal and external customers with every interaction

Ensure all policies and procedures are followed with all required paperwork completed and filed accurately

Qualification

Telemarketing experienceGuest service skillsMicrosoft Office proficiencyCasino experienceResolve stressFlexible schedule

Required

Minimum 2 years of telemarketing or contact marketing experience or an equivalent combination of education and experience in the Casino or Hotel business

Must have exceptional guest service skills

Must have the ability to resolve stressful situations

Must be able to make sound complimentary decisions based on tracked customer play

Ability to work flexible schedules, including nights, weekends and holidays