Community Health Alliance Nevada · 2 months ago
Information Technology Support Specialist
Reno, NV
Full-time
Onsite
Mid Level
$38K/yr - $57K/yr
3+ years expCommunity Health Alliance is looking for an Information Technology Support Specialist to join their talented IT team focused on serving the community. The role involves providing desk side support to all users, managing internal support requests, and ensuring network security and data integrity.
Health CareMedicalNon Profit
Responsibilities
Performs end-user desktop support for software, hardware and various infrastructure related issues
Install and configures desktop computer system hardware and software (including operating system and applications software)
Install and configures printers and various network-connected equipment
Daily management of internal support requests
Tests and distributes security patches to clients; remediate any threats to the desktop environment (i.e. virus, spyware, malware, etc.)
Participates in rollouts of new software/hardware
Participates in maintaining, testing and update PC Images
Escalate issues as needed to co-workers and/or the appropriate staff member
Knowledge of general office practices and procedures
Able to make changes to and manage Active Directory
Knowledge of an electronic medical record system; when applicable
Skill in operating personal computer utilizing word processing, spreadsheets, databases, reports, and e-mail
Ability to see and use computer efficiently to read computer reports and correspondence
Coordinates and conducts employee training as needed as well as in-service trainings
Skill in public and inter-agency relations
Skill in accuracy and attention to detail
Ability to maintain confidentiality of information, patient financial medical information and confidential company files
Ability to travel distances for multiple days; when deemed necessary
Maximizes information systems materials and supplies
Ability to read, write legibly and calculate mathematical figures
Ability to solve practical problems and deal with a variety of variables
Ability to maintain a driver’s license, and perform courier duties; as needed
Ability to exercise good judgment in appraising situations and making decisions
Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the clinics and overall CHA’s organization
Ability to communicate in a courteous and professional manner
Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc
Ability to hear and speak well enough to converse over telephone
Ability to lift up to 40 pounds on a frequent basis
Reasonable accommodation will be made for physical limitations on an individual basis
Knowledge and application of TCP/IP protocols
Knowledge and understanding of IPv4 addressing
CAT 5e/6 cable patching, pulling, termination and testing
Knowledge and experience in server administration
Knowledge and experience in managing hybrid Azure Active Directory environment and group policy management
Knowledge and experience in desktop administration and support
Install, upgrade, and troubleshoot Windows client operating systems (7 and 10)
Microsoft Office Suite 2007 to 2019
Desktop Authority, PDQ Deploy and PDQ Inventory
Install and troubleshoot end user peripherals such scanners, printers and various USB devices
Responsible for ensuring network security and data integrity
Primary contact for Pharmacy IT related issues with the Rx30 application
Qualification
Required
Performs end-user desktop support for software, hardware and various infrastructure related issues
Install and configures desktop computer system hardware and software (including operating system and applications software)
Install and configures printers and various network-connected equipment
Daily management of internal support requests
Tests and distributes security patches to clients; remediate any threats to the desktop environment (i.e. virus, spyware, malware, etc.)
Participates in rollouts of new software/hardware
Participates in maintaining, testing and update PC Images
Escalate issues as needed to co-workers and/or the appropriate staff member
Knowledge of general office practices and procedures
Able to make changes to and manage Active Directory
Knowledge of an electronic medical record system; when applicable
Skill in operating personal computer utilizing word processing, spreadsheets, databases, reports, and e-mail
Ability to see and use computer efficiently to read computer reports and correspondence
Coordinates and conducts employee training as needed as well as in-service trainings
Skill in public and inter-agency relations
Skill in accuracy and attention to detail
Ability to maintain confidentiality of information, patient financial medical information and confidential company files
Ability to travel distances for multiple days; when deemed necessary
Maximizes information systems materials and supplies
Ability to read, write legibly and calculate mathematical figures
Ability to solve practical problems and deal with a variety of variables
Ability to maintain a driver's license, and perform courier duties; as needed
Ability to exercise good judgment in appraising situations and making decisions
Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the clinics and overall CHA's organization
Ability to communicate in a courteous and professional manner
Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc
Ability to hear and speak well enough to converse over telephone
Ability to lift up to 40 pounds on a frequent basis
Knowledge and application of TCP/IP protocols
Knowledge and understanding of IPv4 addressing
CAT 5e/6 cable patching, pulling, termination and testing
Knowledge and experience in server administration
Knowledge and experience in managing hybrid Azure Active Directory environment and group policy management
Knowledge and experience in desktop administration and support
Install, upgrade, and troubleshoot Windows client operating systems (7 and 10)
Microsoft Office Suite 2007 to 2019
Desktop Authority, PDQ Deploy and PDQ Inventory
Install and troubleshoot end user peripherals such scanners, printers and various USB devices
Responsible for ensuring network security and data integrity
Primary contact for Pharmacy IT related issues with the Rx30 application
Bachelor's degree in Business, Systems Engineering, Computer Science, or MIS, and three to five years experience in systems/network environment; or equivalent combination of education and experience
Preferred
Experience with applications to a medical or social service delivery system preferred
Benefits
100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire.
Continuing education benefit available at 24 hours & $500 per year
Paid Time Off: PTO 15 days/year and increased after one years of service: pro-rated based on FTE status
8 paid holidays per year
CHA paid pension plan at 5% of earnings after one year of service; no employee match
Additional 403(b) retirement annuity plan for employee to save; no employer match
Malpractice coverage through FTCA (Federal Tort Claims Act)
CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee. This is an employee benefit paid and sponsored by CHA.
Company
Community Health Alliance Nevada
Community Health Alliance is the largest Federally Qualified Health Center in Northern Nevada, serving over 34,000 patients across six convenient locations in Reno and Sparks.
201-500 employees
H1B Sponsorship
Community Health Alliance Nevada has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Oscar Delgado, MSW, MUP
Chief Executive Officer
Laura Evasovic-Howe
Chief Financial Officer
Company data provided by crunchbase