Link Solutions, Inc. ยท 2 months ago
Video Teleconferencing (VTC) Support Specialist
Adelphi, MD
Full-time
Onsite
Mid, Senior Level
$43K/yr - $72K/yr
5+ years expLink Solutions, Inc. delivers reliable and effective Information Technology services to government clients. They are seeking a Video Teleconferencing (VTC) Support Specialist responsible for ensuring smooth and reliable video conferencing experiences, providing technical support, and managing VTC systems.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Set up, configure, and maintain video teleconferencing systems and equipment
Provide real-time technical support for VTC sessions, resolving issues promptly
Troubleshoot hardware, software, and network connectivity problems
Manage and prioritize support tickets through IT ticketing systems
Conduct regular system checks and perform preventive maintenance
Train and assist users on VTC technologies and best practices
Collaborate with IT teams to optimize VTC infrastructure and performance
Document technical processes, solutions, and user guides
Stay updated on the latest VTC technologies and industry trends
Qualification
Required
Must be a U.S. Citizen
Must have an active DoD Top Secret Clearance
Five (5+) years of experience supporting VTC requirements or an AA Degree with two (2+) years of experience in VTC support or related IT field
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
Knowledge of video teleconferencing systems such as Microsoft Teams
Troubleshooting skills for hardware, software, and network issues
Proficiency in managing IT support ticketing systems
Solid understanding of network protocols and connectivity
Experience with audio/visual equipment setup and maintenance
Preferred
Relevant VTC certifications (e.g., Zoom Certified Professional, Cisco Certified Technician)
Outstanding customer service skills with the ability to explain technical concepts to non-technical users
Bachelor's degree in IT, Computer Science, or related field
Experience working in a Department of Defense (DoD) environment
A problem solver and troubleshooter who thrives in resolving complex problems
Strong self-starter requiring minimal supervision
Excellent communication skills (written and oral) and interpersonal skills
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
Benefits
Paid holidays
Paid time off
Medical
Dental
Vision
Company-paid long and short-term disability
Life insurance
Referral bonuses
Relocation reimbursement incentive
Certification reimbursement program
Retirement
Company
Link Solutions, Inc.
Link Solutions, Inc. provides IT Infrastructure Support, Application Development, Cybersecurity and Virtualization, Cloud and Mobility services to U.S.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase