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Citizens · 2 months ago

Customer Service Representative - Second Shift

One Citizens Bank Way, Johnston, RI, 02919, US

Full-time

Onsite

Entry Level

$21.50/hr - $21.50/hr

1+ years exp

Citizens is a financial institution seeking a Customer Service Representative to provide high-quality support in their Contact Center. The role involves fielding customer inquiries, recommending products, and delivering memorable service experiences while building customer relationships.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day

Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs

Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity

Qualification

Customer service experienceComputer proficiencyVerbal communicationProblem solvingMulti-taskingInterpersonal skillsDetail-oriented

Required

High School degree or equivalent

Must be available for 10 weeks of first shift training

Minimum 1 year of exceptional performance in a customer-facing role

Computer proficiency

Strong verbal communication skills

Positive and customer-focused mindset

Strong listening and problem solving abilities

Superior interpersonal skills with the ability to navigate through difficult situations

Ability to multi-task in a fast-paced environment

Detail-oriented with a strong sense of urgency

Preferred

Experience recommending and referring products/services to customers

Benefits

Receive comprehensive health care coverage, including medical, dental and vision plans

401K with corporate match

Tuition assistance

Mental health and wellbeing programs

Discounts on student loan refinancing

4 hours of paid time off annually for volunteering, separate from regular PTO

Have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees