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CEA CAPA Education Abroad · 1 day ago

Site Specialist

Phoenix, AZ

Full-time

Onsite

Entry Level

$48K/yr - $48K/yr

1+ years exp

CEA CAPA Education Abroad is dedicated to providing transformative study and internship experiences for students. As a Site Specialist, you will serve as the main point of contact for students and families, providing comprehensive advising and support throughout the study abroad process.

Higher Education

Hiring Manager

Kate Ashmore

Responsibilities

Retain students through the pre-departure process and successfully prepare them both logistically and culturally for their program

Will be accountable to monthly and term based metrics around student retention, collection of confirmation payments, and facilitating quality advising phone calls

Serve as primary point of contact (via phone, text, and email) for students and families from program acceptance through program start

Develop and maintain extensive knowledge of program details and become an expert on designated sites

Actively participate in weekly coaching sessions being prepared to discuss performance data, currant applicant concerns, and creative solutions to enhance team performance

Monitor student progress to ensure effective communication in tandem with pre-departure deadlines

Master the visa processes for several countries, and provide accurate guidance and advice to students

Work collaboratively with various departments across the organization, both domestic and internationally to create and continue to improve the student's experience and business efficiencies

Coordinate with Student Accounts department for general financial advising and payment plans

Demonstrate an excellent level of customer service and an ability to respond professionally to common inquires and/or complaints from students, staff, employers or community at large

Record detailed notes in Customer Relations Management tool (Salesforce) regarding all internal and external email, phone, text, and chat communications to ensure proper follow-up and effective customer service

Ability to respect confidentiality and ethical boundaries with regard to student privacy

Create and maintain site-specific program literature to help improve the pre-departure process

Must have superior interpersonal skills with a demonstrated commitment to cultural diversity

Qualification

Student advisingCRM databasesSalesforceCultural diversityCommunication skills

Required

Bachelor's degree or equivalent experience

1+ years of related student advising, advanced international travel and/or customer service experience

Ability to excel independently and collaboratively

Excellent oral and written communication skills

Must thrive in a fast-paced, constantly changing environment

Demonstrate an excellent level of customer service and an ability to respond professionally to common inquiries and/or complaints from students, staff, employers or community at large

Ability to respect confidentiality and ethical boundaries with regard to student privacy

Must have superior interpersonal skills with a demonstrated commitment to cultural diversity