Rea Magnet Wire · 3 days ago
Customer Solutions Engineer
Lafayette, IN
Full-time
Hybrid
Senior Level
5+ years expRea Magnet Wire is a company focused on ensuring product quality and customer satisfaction. The Customer Solutions Engineer plays a crucial role in identifying and resolving quality issues, working closely with cross-functional teams and customers to implement effective solutions and maintain product standards.
ElectronicsManufacturing
Responsibilities
Problem Identification: Uses their technical skills and knowledge to identify and analyze the root causes of quality issues internally and within the customer application
Solution Development: Develops and implements solutions to address identified problems, such as process improvements, product design modifications, or training programs
Data Analysis: Gathers, analyzes, and interprets quality data to identify trends and patterns
Quality Control Implementation: Designs and implements quality control processes, procedures, and systems to ensure consistent product quality
Collaboration: Works closely with various teams, including engineering, manufacturing, operations and customers, to ensure customer product quality and application standards are met
Documentation: Creates and maintains quality documentation, including quality plans, procedures, and reports
Compliance: Ensures compliance with relevant industry standards, regulations, and quality management systems
Continuous Improvement: Identifies opportunities for continuous improvement in processes, products, and quality systems
Customer Onsite Support: Travels to customers as well as participates in customer visits both at Rea and customer plants. Participates in both customer audits as a support function to the Quality team
Performs other work-related duties as assigned
Qualification
Required
Bachelor's degree in Engineering or relevant field
Five (5) years of experience in a customer facing engineering position
Technical Proficiency: ability to understand our products and how they are used by customers
Problem Solving: ability to diagnose and resolve complex technical issues efficiently
Communication: clear and effective communication with customers and internal teams
Adaptability: comfortable working in diverse environments, adjusting to new technologies and dynamic schedules (including travel to customers estimated at 50%)
Time Management: efficiently manage multiple service calls and prioritize tasks
Customer Service Orientation: focused on delivery high-quality service and ensuring customer satisfaction
Continuous Learning: stay updated with latest tools, technologies and industry standards
Excellent computer skills including Word, Excel, Powerpoint, and Outlook
Estimated travel 50%
Preferred
Required to become proficient with Mini-Tab
Prior automotive experience helpful
Knowledge/Experience with IATF 16949
Company
Rea Magnet Wire
Rea Magnet Wire has a heritage of innovation and setting the highest industry standards, along with advancements in magnet wire.
501-1000 employees
H1B Sponsorship
Rea Magnet Wire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Glenn Maxwell
President and CEO
Company data provided by crunchbase