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NexaMotion Group · 1 day ago

Customer Service Representative

Walton Hills, OH

Full-time

Onsite

Mid Level

$20/hr - $20/hr

3+ years exp

NexaMotion Group is a dynamic global leader in transmission parts and driveline-related products, offering a range of quality OE and aftermarket parts. They are seeking a Customer Service Representative to support customers by providing helpful information, answering questions, and ensuring customer satisfaction with products and services.

AutomotiveManufacturingRoboticsTransportation

Responsibilities

Supports the assigned business unit and their teams to achieve revenue and profitability goals

To resolve daily customer issues and identify strategic solutions for key customers

Play an integral role in the team’s support of providing superior business guidance and the greatest customer experience possible

Actively pursue opportunities to provide input and guidance to management on best practices and ideas to find additional ways to deliver an exceptional customer experience

Maintain a positive, empathetic, and professional attitude toward customers at all times

Respond promptly to customer inquiries

Acknowledging and resolving customer complaints

Knowing Transtar’s product offering to best answer questions

Processing orders, forms, applications, and requests

Keeping records of customer interactions, transactions, comments, and complaints

Communicating and coordinating with colleagues as necessary

Providing feedback on the efficiency of the customer service process

Ensure customer satisfaction and provide professional customer support

Answer incoming/make outgoing calls to customers

Enter sales orders from customer calls until customer knows how to use ordering software

Help train customers on software

Process credits, manage customer returns

Provide price, availability, service times to customers

Confirm order shipments and provide delivery updates

Address customer order fulfillment issues and proactively resolve to customer’s satisfaction

Assist branch or sales reps on quotes/supply options of non-stock complete transmissions

Work with Purchasing and Logistics to coordinate drop ship delivery to customers

Utilize company software to track orders/returns

Provide follow up communication with customers and vendors

Other duties as assigned

Qualification

Customer service experienceJD EdwardsMicrosoft Office SuiteAutomotive experienceEffective communicationProblem solvingOrganizational skillsInterpersonal skills

Required

High School diploma and 3-5 years of work experience in a customer service or customer facing role, preferably in a contact center environment

Proficiency in Microsoft Office Suite

Must have the ability to work with patience and be courteous in customer relations

Effective writing, communication and interpersonal skills

Ability to think quickly and logically to ensure expedient response to customer inquiries

Must have strong organization skills

Assertive, analytical problem solver with a 'can do' attitude

Ability to exercise mature judgment

Preferred

Experience using JD Edwards

Automotive experience

Company

NexaMotion Group

NexaMotion Group is a dynamic organization in the automotive aftermarket, uniting a diverse family of brands including Transtar Aftermarket Solutions, Arch Auto Parts, C&M Auto Parts, PPi Automotive, City Auto Supply, 4M Parts Warehouse, Transend Auto Tech, Pro-King Automotive Products and Recon.

Founded in 1975

Cleveland, Ohio, USA

1001-5000 employees