Messer Cutting Systems · 16 hours ago
Field Services Engineer
Charlotte, NC
Full-time
Onsite
Mid Level
$33/hr - $38/hr
3+ years expMesser Cutting Systems is a global supplier of cutting solutions for the metal-working industry, seeking a qualified Field Services Engineer. This role involves machine installations, preventative maintenance, and service on machines throughout North America at various customer sites.
Machinery
Responsibilities
Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment at customer sites throughout North America
Perform machine and software upgrades
Train customers on the proper use and maintenance of the equipment
Properly handle 480VAC and conform to related safety procedures
Interpret mechanical layout drawings, electrical schematics, and bills of materials
Complete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.) on a timely basis
Achieve/maintain Customer Survey Satisfaction rating as established by the Service Manager
Provide technical telephone support, as required
Conduct final product testing in house, as required
Conform to OSHA’s safety guidelines and follow proper lockout/tagout procedures
Qualification
Required
3+ years of related experience in comparable machine installation and repair
Ability to diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment at customer sites throughout North America
Ability to perform machine and software upgrades
Ability to train customers on the proper use and maintenance of the equipment
Ability to properly handle 480VAC and conform to related safety procedures
Ability to interpret mechanical layout drawings, electrical schematics, and bills of materials
Ability to complete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.) on a timely basis
Ability to achieve/maintain Customer Survey Satisfaction rating as established by the Service Manager
Ability to provide technical telephone support, as required
Ability to conduct final product testing in house, as required
Ability to conform to OSHA's safety guidelines and follow proper lockout/tagout procedures
Self-motivated and ability to work independently
Preferred
Associate's Degree in Electronics, Robotics or Automation technologies
Experience with Plasma, Laser, and Oxyfuel cutting process
Experience with multi-axis CNC machines
Experience with CAD/CAM software
Familiar with the use of power and construction tools, such as: hammer drills, impact guns, and cordless drills
Strong oral communication skills
Strong customer service skills, with a 'customer first' mindset
Company
Messer Cutting Systems
At five production sites worldwide, over 900 employees manufacture thermal cutting machines that meet the highest standards in the metal plate processing industry.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase