Building Service 32BJ Benefit Funds · 2 days ago
Employer Service Specialist
New York, NY
Full-time
Onsite
New Grad, Entry Level
$64K/yr - $66K/yr
0+ years expBuilding Service 32BJ Benefit Funds is seeking an Employer Services Specialist I who will manage employer communications and provide technical assistance related to their web-based systems. The role involves educating employers on benefit plans, addressing their issues, and participating in various employer meetings and workshops.
EducationNon ProfitTraining
Responsibilities
Communicate daily with Employers
Calculate remittance obligations and explain to Employers
Follow-up with Employers on unpaid invoices
Provide on-going education and support of Funds’ systems, programs, rules, policies, and benefits
Follow the workflow and processes of Funds operations as they relate to Employers (Billing, Collections, Audit, Eligibility and Contracts)
Interface and coordinate with Senior Management in the following departments: Contracts, IT, Audit, Billing and Collections (and other departments, as required)
Assist with the timely on-boarding of Employers onto electronic reporting
Participate in project work assigned to the department
Able to build relationships with a broad range of people
Draft letters, e-mails, memorandums and educational materials
Able to work as part of a team whether inter and/or intra departmental
Perform additional duties as directed by the Director of Employer Relations
Qualification
Required
Arithmetic – 12th grade
Ability to organize and manage multiple priorities and meet deadlines
Strong customer service orientation
A demonstrated capability and experience with relevant computer-based systems such as Microsoft Word, Excel (formulas and functions)
Excellent interpersonal and written communications skills
High performance teams and a strong team player
One to two years of Customer Service/Relations experience
Commitment to company values
Flexibility with work schedule
0 – 1 year of experience in employee and/or employer communications/relations
High School Diploma with commensurate experience in finance and/or public relations/communications
Preferred
Familiarity with PowerPoint, Access, presentation software, including web-based programs, and Internet navigation helpful
Bilingual (English/Spanish)
Strong customer service orientation in union environment
Company
Building Service 32BJ Benefit Funds
The Building Service 32BJ Benefit Funds is the umbrella organization responsible for administering benefits, including Health, Pension, Retirement Savings, Training and Legal Services benefits to over 100,000 SEIU 32BJ members.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Anna McQuere
Assistant Director of Clinical Partnerships
Sabrina Benteftifa
Clinical Partnerships Manager
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