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Pursuit Aerospace · 6 hours ago

Help Desk Analyst

Cleveland, OH

Full-time

Onsite

Entry Level

2+ years exp

Pursuit Aerospace is a global manufacturer of complex aircraft engine components, committed to operational improvement and customer service. They are seeking a Help Desk Analyst to support applications, infrastructure, and end-user systems across their multi-site organization.

AerospaceMachinery ManufacturingSupply Chain Management

No H1B

Responsibilities

Provide phone support for company employees worldwide for a portion of the day

Perform installation of PC hardware and software

Perform onboarding and deboarding duties for end users

Assist in network and hardware troubleshooting

Assist in performing preventative maintenance and upgrades on servers

Help to facilitate and participate in project related work

Perform hands on tasks determined by the information systems staff

Assist in updating user and technical documentation

Embrace I.T. shared services approach of supporting the entire business when applicable

Qualification

Help desk ticketing systemsRemote support toolsPC hardware installationNetwork troubleshootingAnalytical skillsInterpersonal skillsCustomer focusedTechnical writingTeamwork

Required

Associate's degree in computer science, information technology, or related-field

At least 2 years of experience working in IT

Must be able to read, write, and speak fluent English

Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis

Must be able to perform work subject to ITAR/EAR regulations

Preferred

A Bachelor's degree in computer science, information technology, or related-field is preferred

Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira Service Management, Invgate, Solarwinds Web Helpdesk

Experience working with remote support tools such as LogMein Rescue, NinjaOne, TeamViewer, ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support

Ability to read and interpret technical instructions and follow work instruction especially regarding check lists

Adept in writing technical solutions and providing helpdesk ticket updates

Energetic, organized, and detailed oriented

Highly developed interpersonal skills and the ability to work well in a team-based environment

Customer focused and pragmatic problem solver

Ability to work Independently, with minimal supervision

Technically inclined in modern computer systems