The Management Trust · 3 months ago
DIRECTOR OF CLUB OPERATIONS
Sacramento, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$100K/yr - $110K/yr
5+ years expThe Management Trust is a community association management company that values integrity, trust, and experience. The Director of Club Operations is responsible for managing all Club personnel, operations, and facilities, ensuring exceptional customer service while balancing the needs of stakeholders.
Real Estate
Responsibilities
Own all aspects of Club associate life cycle, such as recruiting, interviewing, hiring, training, scheduling, monitoring, retaining, and supervising with support from the Human Resources department
Implement and enforce the Club rules and regulations; refer serious member infractions to the Association office for hearings and possible Board action
Assisting in developing and adhering to the annual Club budget as approved by the Board
Oversee and monitor Club membership, activities, events, maintenance, food & beverage service, and daily general Club operations; provide recommendations for improvement
Ensure Club staff provide high-level customer service for all homeowners, guests and associates
Supervise activities and events, including but not limited to: planning, organizing, implementing, promoting, and evaluating comprehensive year-round services in a cost-effective and efficient manner
Oversee all facility revenue generated from membership fees, rentals, merchandise sales, services, and activities/events; develop policies and procedures for accounting and depositing funds
Oversee the selection of certain personnel, such as instructors, personal trainers, educators, etc. for special classes and activities; ensure proper documentation, certifications, licenses, certificates of liability, and contracts are maintained at the Club
Identify training and development needs within the Club and partner with Human Resources to ensure employees are developed to their highest potential; this includes addressing performance and/or behavioral concerns in a timely, fair, and direct manner
Prepare monthly statistical reports for the Board (i.e. attendance, records of members/guests, activities/events, classes, rentals, private and community functions, etc.)
Ensure compliance with all federal, state, and county food and safety handling (including liquor license) requirements
Be available for extended hours as the Club clients (both internal and external) often have needs that arise during non-standard business hours; this role will require availability flexibility and significant pre-planning to ensure consistent coverage
Attend and actively participate in Board meetings and related events scheduled both during standard business hours and the late evening
Develop and maintain warm relationships with Board Members and Committee Members
Other duties and special projects as assigned
Qualification
Required
A minimum of (2) years of demonstrated success in a people leadership role
A minimum of (5) years of customer service experience with at least (4) years in a hospitality-related field preferred
At least (2) years of food service experience preferred
Active Food Safety Certification
Working knowledge of Alcohol and Beverage control (ABC) laws
Bachelor's Degree in Public Administration, Business Administration, or a related field
Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy
Preferred
Hospitality or CMAA certification preferred
Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred
Ability to develop meaningful relationships with employees, build trust, and be empathetic
Exposure to financials and linking people needs to the bottom-line
Ability to maintain confidence, confidentially, and composure during complex situations
High degree of attention to detail and accuracy
Ultimate professionalism, communication, and team work skills
Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance
Ability to motivate teams while simultaneously managing several projects
Knowledge of management contracts, CC&Rs and other governing documents
Solid knowledge of Microsoft Outlook, Excel, and Word
Strong leadership abilities and comfort with public speaking (small and large groups)
Conflict resolution skills
Ability to meet deadlines and address time-sensitive issues
Company
The Management Trust
The Management Trust is a real estate company that provides community management services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jerry Storage
Chief Executive Officer, Desert Princess HOA & Country Club
William Sasser
Chairman & CEO
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