Allport Cargo Services USA, Inc. · 9 hours ago
3PL Operations Account Manager NC
Bloomfield, NJ
Full-time
Onsite
Mid, Senior Level
5+ years expAllport Cargo Services USA, Inc. is a logistics company seeking a Supply Chain 3PL Account Manager to join their US Operations team. The role involves managing operational and technical aspects for named accounts, focusing on optimizing service delivery and enhancing customer satisfaction through continuous improvement initiatives.
Transportation/Trucking/Railroad
Responsibilities
Own and manage the overall execution of an account at an operations management level, carrying out specific requirements as documented in the customer SOP and destination account management document
Maintain strong contact/relationships with global customers and ACS regions supporting those customers
Strong Presentation and inter-personal skills are essential to interface regularly with customers and develop relationships
Develop and maintain in-depth knowledge of customer’s business and associated supply chain requirements
Drive operational excellence, improvement, and operational SOP execution / compliance / quality
Create internal performance score-carding
Conduct root cause analysis
Develop and ensure necessary metrics/KPI’s are maintained and sustained for all operational aspects of the business
Implement solutions to address and correct identified issues proactively
Provide root cause analysis, drive continuous improvements and execution of solutions
Minimize customer-perceived service failures through planned performance monitoring and operational guidance
Monitor service levels to ensure that performance statistics meet customer and ACS contractual requirements
Ensure compliance to operational, regulatory, and administrative policies and procedures
Execute customer’s strategic initiatives to drive continuous process improvement and create long term value
Analyze both new and existing businesses to generate additional revenue opportunities
Implementation Project Management
Escalation Line EDI troubleshooting and issue resolution
Participate in ACS global and regional control tower management discussions to share best practices
Account activities supported by Infor Nexus platform for workflow management
Business Intelligence- Creation and Analysis of customer reports
Prepare and facilitate QBR’s
Ensure the transfer of best practices throughout the area of responsibility
Ensure resource management / equipment planning processes are properly defined, deployed, and measured
Qualification
Required
BS in Logistics / Supply Chain / International business / Project Management; equivalent in experience. (minimum 5 years)
Analytical thinker with strong quantitative, and advanced Excel skills
Ability to manipulate data in Excel utilizing formulas, V Look Up and other advanced functions
Advanced Microsoft Office Suite
Ability to convert data from Excel into PowerPoint presentations
Strong interpersonal skills and ability to communicate professionally with co-workers and vendors at all levels
Preferred
Knowledge of Infor Nexus Operating System a Plus
Company
Allport Cargo Services USA, Inc.
A global network of supply chain professionals constantly striving to improve and enhance your supply chain through the implementation of best in class solutions.
Bloomfield, New Jersey, US
51-200 employees
H1B Sponsorship
Allport Cargo Services USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase