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Harvest Hill Beverage Company · 1 day ago

Quality Assurance Coordinator

Stamford, CT

Full-time

Onsite

Entry Level

1+ years exp

Harvest Hill Beverage Company is one of the nation’s largest independent branded beverage producers, delivering consistent annual revenue growth. The QA Coordinator will maintain internal and external databases, ensure product quality documentation is up to date, and assist in customer complaint support activities.

Food and BeverageManufacturingRetail

Responsibilities

Maintain and update internal/external databases (TraceGains/Repositrak/Others) with customer documentation through active engagement in customer portal processes. Generate monthly reports defining completeness, gaps and goals

Preserve the Harvest Hill customer list identifying products and manufacturing locations with a routine engagement of the gap assessment and resolution activities

Efficiently coordinate the tracking of consumer, customer and field complaints with weekly reports

Issue ongoing consumer investigation requests and maintain logs with timeline completion rates. Follow-up with sites on investigations. Support QA Mgr in trends and Complaint rates by categories

Assists QA Mgr in developing concise feedback on status of field CAPA’s and associated timelines

Supports retrieval of technical details in the development of external and internal technical specifications for finished goods. Meanwhile adhering to HH, FDA, State and Local Regulations and Co-Manufacturing Alliance agreements

Update and sustain Customer Portal with appropriate program documentation. Ensure through management engagement that customers receive the correct and accurate information. (no more no less). Foster meetings and communication with sales, customer service and QA to ensure accuracy

Illustrate QA meetings as assigned, document activities and initiate follow-up

Manage the receipt of new products, trial samples, consumer complaints that are delivered to the CT office. Track and photo packages received, identify location to store and act on disposal as required. Reach out to Sr Director or QA Mgr for direction

Generate quarterly project timelines for the QA department corporate team

Analyze & support QA Mgr in recommended next steps as it relates to handling and transportation deficiencies of finished goods

AX acumen for the HHBC QA team. Within the first 180 days, train on AX, develop tutorials and train all members of our CT staff

Review all co manufacturer requests for destruction of surplus, expired or defunct finished goods

As a back-up to cross-functional QA team, learn documentation OOSR, ATS, shelf-life update process

Support Co-Man and DC Trace exercises which occur a few times a year

Support product manual upkeep with direct supervision by Head of FSQA

Additional duties that may be assigned

Qualification

Database managementMicrosoft AccessQuality AssuranceProject managementAttention to detailMicrosoft ExcelMicrosoft WordTrainingDevelopmentCommunication skillsTeamworkOrganizational skills

Required

Candidate should possess a BS/BA degree in science, project management or related field and a minimum preferred of two years of professional career experience

Proven experience of working with databases, include inputting and extracting data

Excellent attention to detail with organizational and planning skills

Ability to self-manage, prioritize and work under pressure to tight deadlines

Ability to communicate effectively with colleagues, participants and external stakeholders

Ability to work effectively as part of a team

Undertake any training and professional development as and when required

Proficient in Microsoft Office, particularly Access, Word and Excel. Systems experience may include: Microsoft Access, TRACEGAINS, Sharepoint and Red Zone