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Zact · 2 months ago

Fintech Client Support Representative

Missouri, United States

Full-time

Onsite

Entry Level

1+ years exp

Zact is a fintech company seeking a Client Support Representative who will be the first line of support for their clients. This role involves handling incoming phone calls and support tickets, addressing high-priority issues, and ensuring a seamless client experience.

FinTechPaymentsSaaS

Responsibilities

Serve as the primary point of contact for client phone support and incoming support tickets

Respond to client inquiries with professionalism, empathy, and a strong sense of urgency

Investigate and resolve issues related to card declines, account access, transaction errors, and general troubleshooting

Monitor and review daily reports including fraud activity and card inventory

Escalate critical issues promptly to internal teams and follow through to resolution

Document client interactions and resolutions accurately in the support system

Collaborate with internal departments to ensure client satisfaction and issue resolution

Continuously look for ways to improve the client support experience

Operate within a green screen (terminal-based) environment to efficiently navigate account data, execute service commands, and resolve client inquiries related to commercial card programs