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Macy's · 3 months ago

Retail Fragrances Sales Associate, Cape Cod - Part Time

769 Iyannough Road, Hyannis, MA, 02601, US

Full-time, Part-time

Onsite

Entry Level

1+ years exp

Macy's is a storied retail company with a rich history of over 160 years. The Fragrance Sales Associate is responsible for creating a welcoming environment and providing exceptional customer service through personalized fragrance recommendations and education on products. This role involves maintaining a shoppable space, driving sales, and fostering customer relationships.

Consumer GoodsFashionRetail

Responsibilities

Our colleagues begin each day energized and ready to make an impact

They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers

Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence

On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back

Throughout the day, they maintain a shoppable space by merchandising new receipts, process damages, testers and select merchandise to return to vendors, updating signs and pricing, and supporting any needed merchandise moves

They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name

We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities

And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors

Able to engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations that enhance their experience

Drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services

Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point-of-sale and mobile selling technology

Be comfortable communicating and collaborating with customers and colleagues

Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Meeting and surpassing daily sales goals by delivering exceptional service

Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Qualification

Customer service experienceSales skillsFragrance knowledgePoint-of-sale technologyMerchandising skillsEffective communicationTeam collaboration

Required