Mediu, Inc. · 4 months ago
CONTACT CENTER REPORTING TECHNOLOGY CONSULTANT
Delaware, OH
Full-time
Onsite
Senior Level
5+ years expMediu, Inc. is seeking a Contact Center Reporting Technology Consultant who will provide technical expertise and leadership for reporting technology solution implementations in the Contact Center space. The role includes leading client discovery sessions, architecting solutions, configuring and deploying technology applications, and providing knowledge transfer to clients and team members.
InternetTelecommunicationsVirtual Reality
Responsibilities
Responsible for all aspects of the design, development and delivery of data and database solutions
Support and maintain data and database systems to meet business delivery specifications and needs
Identify, architect, and deliver technology solutions for reporting and data problems
Work with the larger team to identify and address reporting gaps
Leads customer discovery sessions and performs the solution implementations (configuration and deployment) of Contact Center technologies
Responsible for establishing and owning technical architectures and implementing new technologies
Investigates complex technical issues and is expected to work with partnering personnel to resolve complex issues
Participates in technical project teams and is able to manage and attain project goals (budget, scope, and time commitments)
Ability to prioritize issues effectively and meet tight deadlines when required
Multitask across multiple projects of varying size and technical complexity; ability to focus on the details without losing sight of the bigger picture
Maintains proficiency in Contact Center technology trends, with a focus on reporting technologies
Ability to effectively work both independently and in a cross-functional team environment
Able to serve as a technology lead on project teams
Willingness to learn new technologies, continuously broaden skill set, and to identify value opportunities for new and existing clients
Ability to lead Knowledge Transfer sessions with both internal staff and clients
Qualification
Required
Bachelor's degree in Engineering, Computer Science, or a related field
Minimum 5+ years technical, hands on experience with focus on various Contact Center technologies & solutions. Specific experience with Genesys (ICON, InfoMart, CXI, GI2) is required
Specialist in a minimum of three Contact Center technologies (i.e. Reporting, Workforce Management, CXI, Framework, GIR, Composer/ORS, SIP, Outbound, GVP, etc.)
Demonstrated proficiency with Oracle, PostgreSQL, MS SQL Server
3+ years of experience gathering requirements and developing data solutions
Beginner to Intermediate proficiency in SQL required
Familiarity with Network Load Balancing platforms (NLB, F5)
Familiarity with HA, DR, and Business Continuity strategies
Understands requirements specific to deploying IP telephony across Cloud, LANs and WANs
Excellent written and verbal skills in English
Preferred
Business Intelligence (i.e., Tableau, Business Objects, Microstrategy) proficiency strongly preferred
Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) is a definite asset
Genesys experience highly preferred
Familiarity with security protocols, and regulations – ie TLS, HIPAA
Company
Mediu, Inc.
Mediu is a professional services company focused on optimizing client value and generating improved customer experience in the customer interaction management space.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jerry Henderson
Chief Financial Officer
Company data provided by crunchbase