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ZincFive, Inc. · 1 week ago

Field Service Engineer IV

United States

Full-time

Onsite

Mid Level

3+ years exp

ZincFive, Inc. is a company that specializes in battery systems and UPS products. They are seeking a Field Service Engineer IV to provide customer support, troubleshoot product issues, and conduct installations and training for their Battery Cabinet systems.

BatteryConsumer ElectronicsEnergyEnergy StorageRenewable Energy

Responsibilities

Perform Battery Cabinet (BC) installation, start-up and conditioning, commissioning, debug and testing, as required at client locations

Troubleshoot and failure analyze product issues via email, phone, or travel to customer sites

Work with Engineering, Quality, Sales, and Production to promptly and efficiently resolve product issues and satisfy customer expectations and requirements

Generate, track, and report Key Performance Indicators (KPIs) for the department

Technical documentation of necessary processes and procedures

Provide exceptional technical service and support to internal and external customers to ensure the highest level of customer satisfaction

Conduct training and refreshers on Battery Cabinet (BC) Systems to Service and Support personnel, customers, and 3 rd party service providers

Travel as needed (up to 75%) within in the U.S. and internationally

Qualification

Battery Management SystemsUninterruptible Power SuppliesHigh voltage equipmentSoftware testingElectrical schematicsTest equipment usageCustomer serviceTraining experienceComputer skillsTeamworkAdaptability

Required

Bachelor's degree in electrical/electronic engineering, mechanical engineering, electro-chemistry, or equivalent experience in related field

Minimum of 3 years' experience with Battery/Battery Management System and Uninterruptible Power Supplies (UPS) in the Data Center Market

Minimum of 3 years' experience working with and around high voltage equipment in indoor/outdoor industrial environments

Software/Firmware testing/programming experience

Deep knowledge of electrical/electronic schematics and understanding mechanical designs

Experience using test equipment such as oscilloscopes, programmable power supplies, AC/DC power analyzers, digital multimeters, electrical/electronic loads

Ability and experience providing customer-facing support while remaining professional and calm in high stress situations

Experience traveling and managing travel expenses and schedule

Experience training technicians, external customers, and 3 rd party service providers

Experience with Data Center network and communication systems

Demonstrate teamwork, dependability, high integrity, and a solid work ethic

Ability to learn and adapt quickly

Ability to work independently with minimal supervision onsite and in the field

Excellent computer skills including MS Office Suite, Visio, SAP, or other ERP programs