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Building Service 32BJ Benefit Funds · 5 hours ago

Customer Service Skills Instructor

New York, NY

Part-time

Onsite

Mid Level

$50/hr - $50/hr

Building Service 32BJ Benefit Funds is seeking qualified candidates for a part-time Customer Service instructor position in the Miami metropolitan area. The role involves planning and implementing lesson plans, teaching course content using a student-centered approach, and maintaining communication with supervisors.

EducationNon ProfitTraining

Responsibilities

Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials

Teach course content using a student-centered teaching approach

Maintain and submit records of attendance

Maintain ongoing communication with supervisor

Participate in relevant professional development activities, as available

Qualification

Customer service trainingCustomer service principlesExperience in service industriesDigital platform proficiencySpanish proficiencyTeaching skillsInterpersonal skills

Required

Experience teaching or training in customer service or related fields

Knowledge of customer service principles and best practices

Experience working in service industries such as property management, airports, hospitality, or retail

Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds

Ability to use digital platforms to instruct, communicate, and record program data

Spanish proficiency required. All classes are taught in Spanish

Record of completed COVID-19 vaccine or confirmed medical/religious exemption

Compliance with current COVID-19 protocols of the organization

Benefits

Paid preparation time

Paid in-house training, coaching, and professional development opportunities

Company

Building Service 32BJ Benefit Funds

The Building Service 32BJ Benefit Funds is the umbrella organization responsible for administering benefits, including Health, Pension, Retirement Savings, Training and Legal Services benefits to over 100,000 SEIU 32BJ members.

Founded in 2015