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PickTrace · 3 months ago

Implementation Specialist

United States

Contract

Remote

New Grad, Entry Level

PickTrace is an early-stage software start-up providing workforce and harvest management solutions for large-scale farms. The Implementations Specialist will support client teams in effectively adopting the PickTrace solution and lead training sessions to enhance user comfort with the application.

AgricultureFarmingInformation TechnologyInternetSaaSSoftware

Growth Opportunities

Responsibilities

Provide onsite support and assist to ensure clients are effectively adopting our software

Collaborate directly with Field users in building greater comfort with our application

Lead in-person training sessions to uplevel PickTrace users

Build relationships with our clients and establish yourself as a trusted point of contact for questions, concerns, and feedback

Document and share learnings and feedback from clients and users across the business

Collaborate cross-functionally with Support, Implementations, Customer Success, Product and our Engineering teams to solve our customers’ needs, better understand users, and incorporate learnings into the product and proposed Field processes

Contribute to the vision and process for onboarding and support success

Qualification

Agricultural experienceBilingual in EnglishSpanishCustomer service orientationEffective training skillsExceptional communicationTeam playerAdaptability

Required

Must be bilingual in English and Spanish

Willingness to be onsite with our customers 80%+ of the time

You have a Customer-service orientation and a genuine desire to drive successful outcomes within the agricultural sector

An exceptional communicator who can clearly diagnose and articulate problems and solutions even when operating under uncertainty

A dynamic team-player who can work effectively within a small, nimble, and collaborative team

An effective trainer who can tailor communication styles and training approaches for users with varying degrees of technical acumen on how to use PickTrace technology in the field

Comfortable working in a dynamic and fast-paced environment