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Securitas Technology · 2 days ago

Data Entry Specialist I

Uniontown, OH

Full-time

Onsite

New Grad, Entry Level

$19/hr - $21/hr

0+ years exp

Securitas Technology is a leading systems integrator and alarm monitoring company, offering a full portfolio of integrated systems and services. The Customer Service Data Specialist is responsible for handling high volumes of inbound calls, managing account data, and providing customer support related to account information.

Physical SecuritySecurityVideo

Responsibilities

Handle a minimum of 50 inbound phone calls per shift

Build new accounts and ensure proper testing of alarm panels by field technicians

Manage and respond to daily emails with proper email etiquette through Outlook

Utilize available resources to perform daily job responsibilities

Process and respond to all customer requests received via phone and email

Provide available customer reports as requested

Provide world-class customer service to every contact

Qualification

Customer service experienceMS Office proficiencyKeyboarding skillsWritten communicationVerbal communicationProblem-solving skillsTeam player

Required

Handle a minimum of 50 inbound phone calls per shift

Build new accounts and ensure proper testing of alarm panels by field technicians

Manage and respond to daily emails with proper email etiquette through Outlook

Utilize available resources to perform daily job responsibilities

Process and respond to all customer requests received via phone and email

Provide available customer reports as requested

Provide world-class customer service to every contact

Must have excellent written and verbal communication skills

Reading comprehension with attention to detail

Ability to interact and work with employees from various backgrounds and experience levels

Team player who fulfills commitments to customers with a positive attitude; able to work collaboratively and cooperatively with departmental leadership

Must have good problem-solving and decision-making skills and the ability to exercise sound judgment

Prolonged periods sitting at a desk and working on a computer

High volume call center

Variations of noise levels

High School Diploma, GED, or Equivalent required

Preferred

Keyboard at a minimum of 35 WPM and accuracy at 96% or better preferred

6+ months of customer service and/or call center experience preferred

Knowledgeable of MS Office - Word, Excel, and Outlook

Benefits

Medical, Dental, Vision, and Life Insurance

Company Paid Short Term and Long-Term Disability

401K with 60% Match up to 6% of salary

Paid vacation, holiday and sick time

Educational Assistance

Exceptional growth opportunities

Wide variety of employee discounts on travel, equipment, and more!

Company

Securitas Technology

Glassdoor2.5

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.

Uniontown, Ohio, USA

1001-5000 employees