Foundation Partners Group ยท 3 months ago
Multi Funeral Home Receptionist
United States
Full-time
Remote
Entry Level
$18/hr - $20/hr
1+ years expFoundation Partners Group is a company that unites funeral and cremation professionals to serve families with compassionate care. As a Multi Funeral Home Receptionist, you will handle inbound and outbound calls, assist customers, and improve customer satisfaction while communicating the brand's value proposition.
ConsumerHome DecorService Industry
Responsibilities
Answer inbound calls and place outbound calls for follow-ups to existing and potential customers. Monday through Friday, 8am to 5pm
Match customers with the FPG brand and services that best meet their needs
Provide clear, accurate, and helpful information to customer inquiries
Follow established procedures and scripts to address customer concerns and inquiries
Use company information systems to manage call routing, call volume, and scheduling of appointments
Verify customer information for accuracy and completeness
Process location/brand transfers and manage call forwarding tools
Review after-hours call logs, taking appropriate follow-up actions as necessary
Work independently on assignments and follow instructions for additional tasks as needed
Communicate effectively with co-workers, management, and customers to resolve issues and improve service delivery
Qualification
Required
High school diploma or equivalent required; associate degree preferred
Minimum of 1 year of experience in a call center, customer service, or related field is highly preferred
Excellent verbal and written communication skills
Strong problem-solving skills with the ability to handle challenging customer interactions
Ability to work independently and manage multiple tasks effectively
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Availability to work flexible hours, including evenings, weekends, and holidays as needed
Preferred
Bilingual abilities (English and another language) are preferred
Proficiency in data entry and experience with CRM or tracking software is preferred
Benefits
Competitive salaries
Performance incentives
Referral bonuses
2 weeks of paid vacation days
2 personal days
6 paid sick days (rolls over annually up to 96 hours)
6 paid holidays
Medical, dental, and vision insurance options
100% company-paid life insurance and disability (long-term and short-term)
Company matches up to six percent of funds to your 401k
Annual contributions, if you choose the Health Savings Account (HSA) option
Regular company-wide meetings
One-on-one interactions
A warm, welcoming environment
Company
Foundation Partners Group
Foundation Partners Group is a portfolio company that owns and operates funeral homes and cemeteries.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-06-25Acquired
2015-01-01Private Equity
Leadership Team
kent robertson
President & Chief Executive Officer
Linden R. Arakawa
Chief Financial Officer
Recent News
St Pete Catalyst
2025-10-15
2025-01-24
Company data provided by crunchbase