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True Health · 4 months ago

Healthy Start Intake Assistant

Orlando, FL

Full-time

Onsite

Entry Level

2+ years exp

True Health is a private, not-for-profit federally qualified health center serving Central Florida since 1977. The Healthy Start Intake Assistant is responsible for processing Healthy Start applications, managing prenatal and infant risk screens, and providing clerical support to the team to ensure efficient case management services.

Health CareMedicalUnderserved Children

Responsibilities

Maintains a transparent, effective relationship with the Healthy Start team by supporting the organization’s activities

Completes timely and accurately clinical services data entry

Generates, prints, and distributes reports

Creates program files, photocopy, answer phones, and perform similar clerical tasks

Reschedules missed Healthy Start appointments

Remains non-judgmental when engaging with patients and project participants

Attends professional development trainings to maintain and enhance professional skills

Attends internal and external meetings

Contributes to achievement of project objectives

Prepare and submit appropriate administrative reports accurately and on a timely basis (e.g., caseload reports, timesheets, logs, etc.)

Set up and maintain Coordinated Intake and Referral (CI&R) administrative files

Prepare client files and document actions taken following program guidelines

Monitor and organize paperwork received, including cross-referencing email notifications from Healthy Start Intake Coordinators

Perform data entry of returned mail and submit to the Healthy Start Care Coordinators for appropriate follow-up

Develop and maintain a good working knowledge of the program’s electronic record system and Florida Healthy Start Standards and Guidelines

Perform a quality assurance review of each case processed, ensuring compliance prior to closure

Process low-risk screens, as assigned, by generating necessary correspondence, (e.g., client letters, provider feedback letters, etc.), in compliance with Healthy Start program guidelines

Performs a search of Well Family System (WFS) on each new screen or referral coming into CI&R to verify if the client is already in the system to prevent duplication of contact attempt efforts and services

Accurately enter all client information from prenatal and infant screens and referrals into the computer on a timely basis

Performs all other duties as assigned by True Health Healthy Start Director

Complies with Healthy Start guidelines

Travel as necessary

Other responsibilities as assigned

Qualification

Data EntryMicrosoft OfficeBilingual English/SpanishBilingual CreolePublic Health ExperienceHealthy Start Program ExperienceCustomer ServiceProfessional JudgementPlanning/OrganizingAdministration/OperationsProblem SolvingVerbal CommunicationWritten CommunicationLeadershipAdaptabilityInitiative

Required

Bachelor's degree or higher from an accredited college or university in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field with two (2) years of public health/community development experience

High School Diploma, GED, or equivalent work experience

Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)

Minimum of 2 years of professional experience working in the community or social services

Criminal Background Clearance

Post-offer drug and alcohol screen requirement