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Cardone Training Technologies, Inc. · 2 weeks ago

Events Customer Service Representative

Aventura, FL

Full-time

Onsite

Entry Level

1+ years exp

Cardone Training Technologies, Inc. is dedicated to transforming companies through exceptional business and sales training. The Events Customer Service Representative will ensure a seamless experience for event attendees, managing inquiries, registrations, and post-event follow-up to facilitate smooth event operations.

AdvertisingAutomotiveEducationMarketing

Responsibilities

Attendee Support: Serve as the primary point of contact for event attendees, addressing inquiries via email, phone, and live chat. Resolve any issues related to event registration, ticketing, and event logistics

Event Registration Management: Assist with the management of event registrations, including making updates to attendee information, processing changes to tickets, and ensuring attendees are properly registered for the right events

Pre-Event Communication: Send out event reminders, updates, and any relevant materials to attendees before events. Ensure all event-related communications are clear, accurate, and timely

Onsite Event Support: Assist with onsite attendee check-in and registration, ensuring a smooth experience at the event venue

Post-Event Follow-Up: Follow up with attendees after events to gather feedback, provide post-event materials, and ensure that all issues are addressed

Data Entry & Reporting: Maintain accurate records of attendee communications, registration status, and feedback. Provide detailed reports to the event team regarding attendee satisfaction and any recurring issues

Collaboration: Work closely with internal teams, including marketing, logistics, and event coordination, to ensure all event information is consistent and up-to-date

Technical Support: Troubleshoot any technical issues attendees may experience with online event platforms, ensuring a smooth digital experience

Customer Service Excellence: Provide a high level of service to both internal stakeholders and event attendees, ensuring all inquiries are addressed in a timely and professional manner

Qualification

Customer Service FocusedEvent Management ToolsExceptional Communication SkillsOrganizational SkillsProblem-Solving AbilityTech-SavvyDetail-Oriented

Required

Exceptional Communication Skills: Ability to clearly and effectively communicate with event attendees, ensuring their experience is seamless and positive

Strong Organizational Skills: Capable of managing multiple tasks simultaneously and handling a high volume of inquiries

Problem-Solving Ability: Ability to remain calm under pressure and resolve issues quickly and efficiently

Detail-Oriented: Strong attention to detail, ensuring all customer inquiries are accurately documented and responded to

Customer Service Focused: A passion for helping others and providing excellent service

Tech-Savvy: Comfortable using event platforms and software such as Google Docs, Excel, and CRM tools. Experience with event management tools like Eventbrite, Zoom, or similar platforms is a plus

Preferred

1+ years of experience in customer service or event support

Experience working with event registration systems and handling customer inquiries related to event logistics

Bachelor's degree in Communications, Business, or a related field is preferred

Company

Cardone Training Technologies, Inc.

Cardone Training Technologies primarily develops visual and audio products geared towards enhancing individuals’ and corporations’ production through sales.

Founded in 1984

Aventura, Florida, USA

51-200 employees