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Waste Harmonics Keter · 2 days ago

Customer Service Professional

Stamford, CT

Full-time

Onsite

New Grad, Entry Level

$28/hr - $31/hr

Waste Harmonics Keter has been at the forefront of the waste and recycling industry for 25 years, providing innovative solutions. As a Customer Service Professional, you will be responsible for ensuring customer satisfaction by resolving inquiries and maintaining service quality.

ConsultingCRMInformation Technology

Responsibilities

Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training

Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support

Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores

Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations

Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency

Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise

Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions

Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation

Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty

Performs other duties as assigned

Qualification

Customer service principlesCommunication skillsPerformance metrics awarenessProblem-solving techniquesSelf-developmentData managementTeam collaboration

Required

High school diploma or GED required

Familiarity with customer service principles, including active listening and empathy

Experience using phones, email or live chat to communicate with customers

Understanding of the company's products, services, and policies to provide accurate information

Ability to handle customer inquiries, complaints and services

Basic troubleshooting and problem-solving techniques

Strong written and verbal communication skills

Ability to handle customer inquiries professionally and resolve issues effectively

Ability to meet or exceed performance goals in a customer service setting

Strong communication skills with a focus on clarity and professionalism

Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction

Preferred

Associate's or Bachelor's degree in Business, Communications, or a related field

Previous experience in customer-facing roles such as retail, hospitality, or call centers

Benefits

Competitive Compensation

Annual Bonus Plan at Every Level

Continuous Learning and Development Opportunities

401(k) Retirement Savings with Company Match; Immediate Vesting

Medical & Dental Insurance

Vision Insurance (Company Paid)

Life Insurance (Company Paid)

Short-term & Long-term Disability (Company paid)

Employee Assistance Program

Flexible Spending Accounts/Health Savings Accounts

Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer

7 Paid Holidays

Company

Waste Harmonics Keter

Waste Harmonics Keter is a leading provider of managed waste services for businesses across North America, delivering consolidated, efficient, and sustainable waste and recycling solutions.

Founded in 2011