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UpGuard · 3 months ago

IT and Security Operations Analyst

United States

Full-time

Remote

Entry, Mid Level

UpGuard is a company focused on creating robust cybersecurity solutions for security teams. The IT and Security Operations Analyst role involves supporting IT operations, enhancing systems, and contributing to DevOps initiatives, all while ensuring the health and efficiency of enterprise IT services.

Artificial Intelligence (AI)Enterprise SoftwareFinancial ServicesRisk ManagementSaaSSoftware

Growth Opportunities

No H1B

Responsibilities

Run daily, weekly, and periodic IT and security checklists

Troubleshoot issues, document fixes, and raise follow-up actions as needed

Perform health checks across infrastructure and DevOps (e.g. uptime, CI/CD, compliance, alerts)

Collaborate with DevOps and InfraOps on platform-level issues

Monitor and action items in the IT support queue, with a proactive approach

Prioritize tasks effectively and align timelines with stakeholders

Deliver empathetic, solutions-oriented support across systems, hardware, and software

Identify and propose improvements as you gain business context

Work cross-functionally to implement automation, tooling, and platform enhancements

Contribute to scripts, dashboards, and operational improvements

Feed insights from day-to-day work into long-term strategic initiatives

Qualification

Cloud-based infrastructureIdentityAccess managementScriptingLow-code/no-code automationInfrastructure-as-code toolsDevOps experienceGoogle Workspace experienceMac experienceOkta experience

Required

Practical experience in modern system administration across cloud-based infrastructure (e.g. GCP) and SaaS environments

A strong understanding of identity and access management (e.g. Okta), including SSO/MFA, SCIM, and RBAC concepts and tooling

Familiarity with low-code/no-code automation platforms (e.g. Zapier, N8N) and a mindset for streamlining repetitive tasks

Experience managing and integrating enterprise SaaS applications, ideally in a high-growth or security-conscious environment

A working knowledge of scripting (e.g. Bash, PowerShell, Python) to automate tasks, support system health checks, or build internal tooling

Exposure to infrastructure-as-code tools like Terraform or similar — or a willingness to learn and contribute to InfraOps practices

A thoughtful, empathetic approach to end-user support across globally distributed teams

Hands-on experience supporting and managing laptop fleets (macOS and ChromeOS)

Preferred

DevOps experience

Google Workspace experience

Mac experience

Okta experience

Benefits

Monthly Lifestyle subsidy: use this for financial, physical, and mental wellbeing.

WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard.

$1,500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance.

Generous Annual Leave/PTO allowances: time to recharge your batteries.

18 weeks paid Parental Leave: irrespective of parenting role.

Personal Leave allowance: this includes sick & carer’s leave.

Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance.

Top-spec hardware: all team members will be provided with top-spec laptops for their roles.

Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform.

Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.