Udemy · 1 day ago
Business Analyst, Professional Service Systems
Austin, CO
Full-time
Hybrid
Senior Level
$122K/yr - $153K/yr
7+ years expUdemy is an AI-powered skills acceleration platform built to help people and teams grow. As a Salesforce Business Analyst, you will focus on scaling the systems and workflows that support Udemy’s professional services delivery and customer success operations, working closely with various teams to translate complex business processes into efficient system solutions.
E-LearningEdTechEducationTraining
Responsibilities
Lead discussions with PS, CS and RevOps leaders to understand strategic goals and identify implementation phases
Translate existing business processes or future objectives into clear technical requirements and functional specifications with Jira, Google Docs, and process flow diagrams
Configure new Salesforce or Certinia features and automation to support process management, resource allocation, time tracking and billing processes
Assist with user acceptance testing, quality assurance processes, and deployment activities to ensure successful project delivery and user adoption
Collaborate with Business Systems project managers, solution architects and developers to design, scope, and deliver complex enhancements and cross-functional projects
Identify opportunities to leverage Salesforce and Certinia features to automate manual processes and improve operational efficiency across the PS and CS lifecycle
Contribute to roadmap and prioritization planning with your peers and business partners
Qualification
Required
7+ years of hands on experience administering Salesforce Sales Cloud, with emphasis on supporting global SaaS companies that integrate third party applications with Salesforce
5+ years of experience as a business analyst or similar role with focus on translating business requirements into technical solutions
Required Salesforce certifications: Salesforce Administrator, Platform App Builder
Experience working in an agile development environment with regular sprint cycles
Excellent communication and collaboration skills, with the ability to translate technical concepts to non-technical stakeholders
Curiosity and drive to learn new applications and tools that can be leveraged in the Salesforce GTM ecosystem
Preferred
Experience with Certinia PSA
Willingness to learn Certinia within the first 30 days
Benefits
Full access to Udemy courses
A monthly UDay to invest in yourself
A budget to spend on whatever helps you improve
Company
Udemy
Udemy is an online learning platform that helps students, companies, and governments gain the skills they need to reach their goals.
1001-5000 employees
H1B Sponsorship
Udemy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (31)
2023 (26)
2022 (44)
2021 (19)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$511.38MKey Investors
Mindrock CapitalBenesseSharesPost Investment Management
2025-12-17Acquired
2025-05-30Post Ipo Debt· $200M
2021-10-29IPO
Leadership Team
Hugo Sarrazin
President and CEO
Michael Kehoe
Manager, Strategy and Operations
Recent News
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2025-12-26
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