Case Paper · 3 months ago
Senior Account Manager - SE Region
Miami, FL
Full-time
Onsite
Senior Level
7+ years expCase Paper is one of the largest paper and paperboard distributors in the United States. The Senior Account Manager will drive sales growth and manage high-value client relationships across a designated territory, developing strategic business plans and guiding complex negotiations.
Manufacturing
Responsibilities
Direct sales to printers, packaging companies, and end users
Manages customer focused interactions and expectations: building strong relationships, promoting Case capabilities, introducing new products, providing pricing guidance, first point of contact for technical and/or quality questions, and offering solutions for new/on-going opportunities
Responsible for strategic planning within assigned customer base, being aligned with company core objectives
Identify new opportunities, end-users, and potential customers to further expand Case’s portfolio of business
Present company and/or product presentations to customer contacts, including estimators, purchasing and production departments, sales representatives, executives, and owners
Engage with customers during in-person visits and the utilization of virtual meetings
Collaborates with territory management and sales staff for alignment and targeted efforts
Communicate effectively with sales management, inside sales representatives, marketing, and credit department
Provides team members with details regarding customer specific strategy, competition, pricing guidance, and service goals. Details about the “how”
Provide details and forecasts for customer specific inventory needs
Assist finance team with budgetary process and forecasting for assigned territory
Assist credit department in managing terms, credit limits, and payment issues
Utilize CRM as directed by management, maintaining account contacts and business information
Utilize available tools to follow-up on quotes and orders, looking for accuracy and trends
Complete sales activities and goals as assigned
Ensure correct maintenance of customer file information within AS400 as related to shipping and production specifications of customers
Follow company guidelines in resolving customer claims
Increase market knowledge through participation in educational seminars, attending organization events, and making connections through industry groups
Attend sales meetings and pertinent corporate functions
Be professional both internally and externally, consistent with company core values
Qualification
Required
Bachelor's degree in Business, Sales, Marketing, or a related field (or equivalent experience)
7+ years of experience in outside sales, with at least 2-3 years in a senior sales or account management role, preferably within the paper industry
Demonstrated ability to manage large accounts and close high-value sales deals
Strong knowledge of paper products, industry trends, and customer demands
Proven track record of exceeding sales targets and growing market share
Excellent communication, negotiation, and interpersonal skills
Proficiency in CRM software, sales analysis tools, and Microsoft Office Suite
Ability to travel extensively within the assigned territory
Preferred
Experience working with large enterprise clients or national accounts
Knowledge of sustainable paper products and environmentally friendly solutions
Familiarity with global supply chain and logistics management
Company
Case Paper
As one of the largest paper merchants and converters backed by mills in the U.S., we’ve got what you need.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cass Lundgren
Chief Operating Officer (COO)
Jeff Janas
SENIOR ACCOUNT MANAGER
Recent News
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