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Dovenmuehle · 21 hours ago

Manager of Collections

Elgin, IL

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $110K/yr

3+ years exp

Dovenmuehle is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. The Manager of Collections will provide leadership and operational responsibility for the management of the assigned department, ensuring compliance with laws and regulations while identifying areas for improvement.

Banking

Responsibilities

Work with senior management to plan, develop, organize, implement, direct, and evaluate goals, budget, and activities of assigned department

Develop and implement appropriate measurements and controls to ensure compliance with government regulations and organizational policies

Maintain departmental staffing and productivity standards within allocated budgets and resources

Review operating results and evaluate against goals and department standards; monitor and report trends and re-align staff to meet objectives/changing business needs

Participate in interview and selection processes with supervisory and higher job positions

Make recommendations in hiring, firing, advancement, promotion, or any other change of status of department staff within the guidelines of budget and communicated procedures for such change of status events

Approve timely and accurate responses to all internal and external audits, compliance reviews, requests for information, etc., ensuring information is provided in accordance with organizational policy and standards as well as regulatory requirements

Implement policies and procedures that result in high quality service to clients and a positive work environment for staff to promote the retention of both

Consistently demonstrate an ability to strategize and problem-solve when challenges arise

Identify new opportunities for departmental growth and productivity

Serve as a mentor to department and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge

Prepare and submit departmental reports as requested

Successfully complete annual regulatory compliance training

Performs other related duties as assigned

Qualification

Collection ManagementMortgage Servicing OperationsMortgage Compliance KnowledgeMicrosoft ApplicationsAnalytical SkillsManagement ExperienceProblem-Solving SkillsCommunication SkillsMotivational SkillsAttention to Detail

Required

Bachelor's degree or equivalent combination of education and experience

3+ years of Collection Management experience in Mortgage Banking/Servicing or related financial services

Must have working knowledge of mortgage servicing operations and mortgage quality assurance

Strong knowledge of mortgage compliance and regulations

Solid PC skills: Proficient with Microsoft applications and mortgage servicing platforms

Strong analytical and problem-solving skills and attention to detail

Ability to handle complex, multiple tasks simultaneously in a fast-paced environment

Ability to coordinate multiple and changing priorities

Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences, including the ability to handle confidential or sensitive information with discretion

Ability to motivate others and serve as a role model for organizational and departmental initiatives, procedures, and values