PeopleSpace - A Best In Class Haworth Partner · 21 hours ago
Account Manager
San Jose, CA
Full-time
Onsite
Mid Level
3+ years expPeopleSpace is a Best In Class Haworth Partner seeking an Account Manager for their Strategic Accounts Team. The Account Manager will be responsible for managing customer accounts, overseeing project and work order activities, and ensuring customer satisfaction through effective communication and service delivery.
CommercialFurnitureRetail
Responsibilities
Single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account
Responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.)
Oversees all customer projects and work orders; directs dealer team for implementation of customer orders and service requests
Provides frequent and regular status reports to customer regarding project and work order status
Develops plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and presents these to the customer in a timely manner
Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project mgmt)
Ensures standards of performance are met for all customer work activities
Establishes costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing; is responsible for 'cost-of-sale' against account purchases
Provides frequent and regular follow-up with customer regarding information for products and services including all support for customer’s requests
Presents new products and services to customer, and exposes customer to new opportunities to purchase goods and services from dealership
Strong knowledge of interior design field and current practices
Understands contract furniture processes, including order preparation, project management, order management and delivery/installation
Works collaboratively with client and client’s third-party firms, including A&D firms, interior contractors, electrical and communication engineers, customer’s IT group, etc
Manages team assignments to ensure work load activities are appropriately balanced and supported
Qualification
Required
Bachelor's degree, or equivalent combination of education and experience
Minimum 3 – 5 years Commercial Furniture Sales experience
Demonstrated space planning and project management ability
Polished communication skills
Excellent interpersonal skills
Preferred
Experience with Haworth products
Company
PeopleSpace - A Best In Class Haworth Partner
Curating Spaces for People to Thrive! PeopleSpace is the West Coast leader of workspace strategy, office furniture solutions, and custom architectural products.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jesse Bagley
Founder | Chief Executive Officer
Brian Airth
Founder + Chief Business Development Officer
Company data provided by crunchbase