Arrow Financial Corporation · 3 months ago
Resource Recovery Representative (Collections)
Glens Falls, NY
Full-time
Onsite
Entry Level
$18/hr - $19/hr
1+ years expArrow Financial Corporation is seeking dynamic individuals to join their Resource Recovery team as a Resource Recovery Representative (Collections). This role involves working with past due customers to resolve delinquencies while adhering to department and government regulatory practices and meeting specific goals and deadlines.
Financial ServicesInsurance
Responsibilities
Contact past due loan customers via phone and mail according to department guidelines. Record customer contacts utilizing department software
Interview and counsel past due loan customers with goal of soliciting repayment and reducing losses to Company
Process and complete documentation accurately and timely according to department policies and procedures
Respond to external and internal customer inquiries in a timely manner utilizing quality customer service and business etiquette skills
Assist team members as needed to meet department goals, objectives, and timelines
Qualification
Required
High School Diploma or equivalent required
1+ years' experience in collections or telephone customer service preferred
Ability to prioritize multiple tasks and meet deadlines
Proficient with Microsoft Office Suite including Word, Excel, and Outlook; ability to learn software
Exceptional telephone and customer service skills a must
Strong communication skills, both verbal and written; comfortable interacting with customers, co-workers, and management
Benefits
Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
Medical, Dental, and Vision Insurance and Flexible Spending Plan
Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
Education and Tuition Reimbursement
Employee Assistance Program for our employees and their immediate family members
Company
Arrow Financial Corporation
Arrow Financial Corporation is an insurance company.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1980-08-15IPO
Leadership Team
David DeMarco
President & CEO
Penko Ivanov
SEVP, CFO & Treasurer
Recent News
2025-12-05
MarketScreener
2025-11-06
2025-11-05
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