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Air Techniques · 2 months ago

3D Imaging Specialist

Melville, NY

Full-time

Onsite

Mid Level

$70K/yr - $75K/yr

3+ years exp

Air Techniques, Inc. is a manufacturer of products for the dental industry, known for their commitment to quality and customer satisfaction. The 3D Imaging Specialist will provide technical support and assist in the installation and integration of software and hardware for customers, ensuring effective use of Air Techniques products.

Consumer GoodsHealth CareManufacturingMedical Device

H1B Sponsor Likely

Responsibilities

Provides second level technical support to end-users, dealers, distributors and sales representatives with a focus on software integration, installation and use; as well as focus on network analysis and setup in so far as Air Techniques products are concerned

Will focus on installation and integration of Air Techniques software as well as 3rd party software

Will assist customers with network configuration to allow the successful use of ATI software and hardware

Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion to identify causes of problems and provide solutions to customers and sales

Supplement the Digital Tier 2 queue as necessary

The ability to simplify and explain technical information to others

Up-to-date knowledge of hardware, software and programming – particularly relating to that used by the company

Ability to handle high call volume and correspondence; multitask and escalate to Tier 3 as needed

Follow up on open service inquiries to ensure that customers received solution and are satisfied with solution. Respond to and resolve complaints and concerns

Familiar with standard concepts, policies, practices, and procedures within Air Technique’s organization. Relies on experience and judgment to plan and accomplish goals

Determine the requirement for parts to be replaced, provide return authorizations and communicate shipping requirements and arrangements to customers as required

Prepare required internal documentation

Work closely and symbiotically with the ATI Imaging Sales Specialist

Develop technical Q&A for solutions related to Air Techniques products

Proper case entry documentation into our CRM system as it pertains to incoming call complaints

Can travel out of country for new product training as well as supplemental training

Assist other departments when the need arises

Continue to improve product knowledge and customer service skills

Qualification

Network protocolsImaging/PC experienceTechnical support experienceCustomer service skillsCommunication skills

Required

3-5 years call center experience in a technical support role

Imaging/PC experience required

A thorough understanding of network protocols including TCP/IP and networking equipment including routers, switches, and firewalls is required

Reliable attendance and punctuality is a must

Good oral and written communications skills

Excellent phone and customer service skills required

AS Degree, Technical School-Engineering degree or equivalent level of business experience

Preferred

Dental or similar technical troubleshooting experience preferred

Company

Air Techniques

Air Techniques is a medical devices company offering dental care products

Founded in 1962

Melville, New York, USA

201-500 employees

http://airtechniques.com

H1B Sponsorship

Air Techniques has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)