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iA · 1 day ago

Systems Manager

Ladson, SC

Full-time

Onsite

Mid Level

$100K/yr - $136K/yr

3+ years exp

iA is a pharmacy fulfillment company that provides integrated solutions for pharmacy operations. The Systems Manager will support daily operations at a customer location, troubleshoot equipment, and act as a liaison between the customer and iA, ensuring optimal system performance and installation support for new automation systems.

PharmaceuticalRoboticsSoftware

No H1B

Responsibilities

Monitors system performance and collaborates with on-site staff to optimize efficiency

Troubleshoots and repairs system issues, ensuring timely and effective resolution

Manages and tracks spare parts inventory in coordination with site maintenance staff

Provides after-hours remote support to customers as needed

Collaborates with iA’s engineering teams and subcontracted vendors to resolve system and component issues

Monitors dispenser and canister activities, identifying common issues and failure points, and communicates findings to iA’s Counting Technology team

Serves as a subject matter expert, advising customers on system performance, enhancements, and risk prevention strategies

Analyzes system data to drive informed decisions and conducts periodic performance reviews with staff

Leads regular site meetings to review equipment status and overall operational performance

Requests and manages parts through the proper Return Material Authorization (RMA) process as needed

Partners on software installations, updates, and patches, ensuring proper configuration and functionality at each workstation

Adheres to customer protocols and SOPs for software installations, updates, changes, and backups

Qualification

Automation industry experienceTroubleshooting skillsProject management experienceFANUC robotics experienceIndustrial automation programmingSQL proficiencyCommunication skillsAttention to detailOrganizational skillsTime management

Required

3+ years of experience in the automation industry (e.g., robotics, conveyance systems, or other related systems)

Proven ability to communicate complex issues clearly, build client confidence, and collaborate cross-functionally with professionalism and tact

Strong attention to detail and organizational skills

Basic high voltage troubleshooting skills and proficiency with tools like a multimeter

Ability to work independently and manage time effectively

Minimum of 1 year of project management experience

Availability to work Monday–Friday from 3:00 PM–11:00 PM, and participate in a rotating on-call schedule (three weeks per year for critical customer escalations)

Willingness to travel up to 12 weeks for initial onboarding and training

Valid driver's license with a clean driving record