Massachusetts Convention Center Authority · 6 months ago
Exhibitor Services Associate
Boston, MA
Full-time
Onsite
Entry Level
1+ years expThe Massachusetts Convention Center Authority (MCCA) is dedicated to providing excellent service to exhibitors. The Exhibitor Services Associate (ESA) plays a critical role in ensuring exhibitors' needs are met throughout the event lifecycle, managing service orders, providing on-site support, and contributing to overall event success.
Event ManagementEventsHospitalityTrade Shows
Responsibilities
Exhibitor Service Coordination: Ensure timely and accurate completion of exhibitor service orders by managing requests, managing transactions (phone, email, or in-person), coordinating with service teams, and providing exceptional customer service, resulting in seamless event execution and a high level of exhibitor satisfaction
Event Preparation: Maintain and update exhibitor lists in Momentus , ensuring that all necessary information (e.g., new exhibitors, booth changes, and contact details) is accurately entered and promptly updated to prevent order issues and ensure smooth service delivery and billing
Onsite Event Support: Effectively support exhibitors during the event by assisting with service orders, ensuring booth setup accuracy, and escalating inquiries when necessary, contributing to a well-organized and successful event
Post-Event Reporting and Billing: Prepare post-event reports highlighting successes, challenges, and solutions to improve exhibitor satisfaction, and ensure that all service order billing is closed within 24-48 hours to facilitate accurate financial processing
Leadership Development: Contribute to the growth and development of junior colleagues by providing support, training, and mentorship, ensuring they have the necessary skills and knowledge to perform their duties effectively and maintain high standards of service
Administrative Efficiency: Complete assigned projects in a timely and professional manner, ensuring the necessary actions are taken to support the Exhibitor Services Manager and overall team objectives, resulting in the smooth operation of exhibitor services and successful event outcomes
Actively promote an inclusive workplace environment that values and allows all individuals to feel welcome, supported, and able to contribute to the fullest potential
Perform other work-related duties as directed by manager/supervisor
Qualification
Required
High school diploma or equivalent required
Proficiency in Microsoft Office Suite, Adobe, and mobile applications, with strong technical aptitude to troubleshoot issues and learn event management/point of sale systems quickly
Excellent verbal and written communication skills with the ability to collaborate effectively across all levels of the organization
Detail-oriented with strong organizational skills, problem-solving abilities, and critical thinking skills to adapt to various situations
Preferred
Bachelor's degree OR a minimum of one year of experience in customer service, hospitality, convention/events, or a related industry
Company
Massachusetts Convention Center Authority
Massachusetts Convention Center Authority manages tradeshows, events and conventions that maximize the investment return for businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Esmond
Chief Financial Officer
Robert Noonan
Chief Information Security Officer
Recent News
2026-01-20
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2026-01-11
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