Axxess · 3 days ago
Implementation Specialist
Dallas, TX
Full-time
Hybrid
Mid Level
3+ years expAxxess is a company that empowers its team to create impactful ideas in healthcare technology. The Implementation Specialist plays a crucial role in onboarding and training clients, ensuring a smooth transition and successful adoption of Axxess solutions through collaboration and effective communication.
ConsultingHealth CareHome Health CareInformation TechnologySoftware
No H1B
Responsibilities
Collaborate with Implementation Consultants and team members to execute implementation plans and meet client needs
Provide first-line support for client questions during implementation and ensure timely resolution or appropriate handoff
Help gather and validate client data, configuration preferences, and other key inputs needed for system setup
Maintain accurate documentation of client training activities in alignment with Quality Management System (QMS) standards
Escalate client concerns or risks to appropriate internal stakeholders to ensure client satisfaction
Support the preparation and follow-up for onsite visits and virtual sessions led by Implementation Consultants
Develop working knowledge of Axxess products, services, and industry best practices
Qualification
Required
Bachelor's degree required
3+ years of Home Health. Home Care, Hospice, or Palliative industry experience required
Strong communication, time management, and organizational skills
Ability to work effectively in a fast-paced, collaborative environment
Occasional travel may be required for team meetings or client support (less than 25%)
Preferred
Experience in a support, training, or customer-facing role preferred
Familiarity with medical billing and basic understanding of Medicare, Medicaid, and private insurance
Proficient in using cloud-based systems and CRM tools
Benefits
Company-matching 401k contributions
20 days of paid time off + holidays + birthdays
Company
Axxess
Axxess provides home health, hospice, and home care services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Olajide
President & CEO
Tim Ingram
Executive Vice President of Partnerships
Recent News
2025-11-19
2025-11-05
2025-10-31
Company data provided by crunchbase