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National Trench Safety · 1 day ago

Inside Sales Rep II - Traffic Solutions/Commerce

Commerce, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

National Trench Safety specializes in the rental and sale of excavation safety products, and they are seeking an Inside Sales Representative II to support the sales and operations of the branches. The role involves responding to customer inquiries, managing sales documents, and ensuring customer satisfaction through effective communication and problem resolution.

Building MaterialConsumer GoodsManufacturingReal Estate

Responsibilities

Receives and responds to all customer inquiries, orders, and complaints

Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments

Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served

Perform audits and validates sales support documents

Provides customers and other Branches with any data and backup data as requested

Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues

Reports on all out-of-line conditions affecting customer satisfaction

May take after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches

Assist in Inventory and cycle counts

Assists in directing and prioritizing logistics of deliveries/pickups and related sales support duties

May open and/or close operations facilities in some branches

Performs other duties as requested

Qualification

Customer serviceSales operationsMicrosoft OfficeSalesforce CRMCommunication skillsProblem solvingEmotional IntelligenceCollaboration skillsAttention to detailAdaptability