Inland Kenworth U.S. · 3 months ago
Product Support Representative - Parts
El Cajon, CA
Full-time
Onsite
Mid Level
$85K/yr - $100K/yr
3+ years expInland Kenworth U.S. is an industry leader in the heavy-duty truck sales, service, and parts marketplace. They are seeking a Product Support Representative who will be responsible for developing and maintaining parts department profitability and sales volumes through customer engagement and superior service.
Transportation/Trucking/Railroad
Responsibilities
Develop and achieves maximum sales volumes consistent with sales projections for assigned accounts
Provide value added services with consistent customer visits
Conduct new (cold) sales calls on a weekly basis
Monitor operations of assigned accounts, offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements
Conduct sales calls with assigned accounts to introduce new products and promotions
Provide superior customer service to all accounts
Plan territory coverage and manages time consistent with expectations of management
Complete customer call report with weekly summary of results
Control personal expenses within the approved budget and submits weekly expense reports
Investigate and refers customer issues to the appropriate Department Manager and/or General Manager
Assist counter personnel with orders, deliveries and customer inquiries
Qualification
Required
High school diploma or general education degree (GED)
Three years related experience and/or training; or equivalent combination of education and experience
Knowledge of heavy truck parts and accessories, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson required
Excellent sales skills, preferably in a related field
Proficient in Microsoft Word and Excel
Strong organizational skills
Must have valid Driver's License
Strong business ethics with a professional approach at all times
Preferred
Qualification as a truck Parts Journeyperson preferred
Benefits
Medical
Dental
Vision
Prescription benefits
401k with employer matching program
Flexible Savings Account
Health Savings Account (available with some medical programs)
Long Term and Short-Term Disability
Life Insurance and Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training opportunities
Company
Inland Kenworth U.S.
Inland, an industry-leading group of heavy truck and equipment dealerships, has a workforce of over 1,800 employees across 44 locations throughout North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marissa Saldana
Talent Acquisition Partner
Company data provided by crunchbase