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igus Inc. · 2 hours ago

Customer Service Representative

Rumford, RI

Full-time

Onsite

New Grad, Entry Level

igus Inc. is seeking to hire full-time Customer Service Representatives to interact with customers and provide information regarding products and services. The role involves processing incoming orders and resolving customer complaints in a professional manner.

Manufacturing

Responsibilities

Communicate with customers and igus employees by phone, in person or via email, with respect to products and services, orders, status information (including shipping dates and delays), and complaints/issues, in a courteous and professional manner

Accurately and timely enter orders, return authorizations, change notes and other pertinent information into computer, in accordance with company processes and procedures

Keep accurate and timely records of customer orders, conversations, complaints and actions taken, in accordance with company processes and procedures

Answer incoming phone lines

Fill in as Switchboard Operator, when requested to do so by supervisor

Perform other office, clerical, and administrative duties as assigned

Qualification

Customer service knowledgeVerbal communicationWritten communicationMS Office proficiencyProfessionalismAttention to detailProblem solving

Required

Outstanding verbal and written communication skills including knowledge of the rules of composition and grammar, the correct structure and content of both written and spoken communications, and the meaning and spelling of words

Being at work during regularly scheduled work hours and being on time for each shift are essential functions of the job

Sitting at work station throughout shift

Proficient in the use of MS Office

Accuracy and ability to pay attention to detail

Knowledge of principles and processes for providing good customer service

Knowledge of administrative/clerical procedures and systems such as word processing, managing files and records, scanning and general office procedures

Ability and willingness to follow instructions and directions

Good problem solving skills

Being courteous and professional when communicating with customers and other igus employees