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LifeVantage Corporation · 1 day ago

Customer Service Agent

United States

Full-time

Remote

Entry Level

$17/hr - $17/hr

1+ years exp

LifeVantage Corporation is seeking upbeat, self-motivated Customer Service Representatives to assist current independent distributors and customers. The role involves answering customer inquiries, building rapport, and resolving issues while maintaining a positive and professional attitude.

BiotechnologyHealth CareWellness

Responsibilities

Answer inbound calls and respond to customer requests

Build rapport with customers by greeting them in a courteous, friendly, and professional manner

Research possible distributor related issues using inside resources to resolve problems promptly and courteously

Upsell/mention promotions and other products on phone calls

In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions

Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

Perform other duties as assigned by management

Qualification

Customer service experienceVerbal communicationWritten communicationInterpersonal skillsProblem solvingTime managementComputer literacyBilingual skillsTeam-orientedAdaptability

Required

Willingness to learn and open to change

Solid phone presence and interpersonal skills

Excellent verbal and written communication skills

Strong time management, critical thinking, organizational, problem solving and analytical skills

Ability to adapt to work efficiently in a rapidly changing dynamic environment

Positive, professional engaging and friendly attitude is a must

Ability to receive constructive feedback as well as provide valuable suggestions for improvement

Must be computer literate with the ability to learn customer service software applications

Punctuality and consistent work attendance

Able to read, write and communicate verbally in English

High School diploma or equivalent

One to three years related customer service experience and/or training, or equivalent combination of education and experience

You will be required to locate a phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date

Have dedicated cable, DSL, or fiber internet services of at least 50mb/s

A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service